Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Insurance claim excess

I have recently ahd to make an insurance claim and there is an excess payable of £60. I was informed that this can be added to my 1 of 3 airtime bills but I am unsure if this will be spread out over the next 3 bills or will be taken all in one go. ha...

Resolved! Customer Help

Hello, Last month I was charged for calls to 0800 numbers I have never made even though they've appeared on my phone log. Secondly this month I'm being charged for picture messeges I haven't sent. These have not shown up on my log. What the actual **...

Resolved! Media Message

Can someone explain what a media message is and why I hae been charged. Im not too sure

Resolved! change my billing date

I wouldlike to change my billing date to the first of each month.Is it possible?

PAYG auto-top up comes an hour after monthly free data expires

Hi, I'm on a monthly £10 PAYG scheme, where I get free texts/data for topping up every month. However, every month I get a notification that my freebies have expired, and then an hour or two later I get a notification that my top-up has been a succes...

Resolved! Changing pay as you go to monthly

Can you let me know how to change pay as you go to pay monthly.

Resolved! New Order not showing?

Morning all. I currently have 3 mobile contracts with O2. I signed in to my account yesterday evening and placed an order for a Z4 Tablet. I paid for Saturday delivery @ £8.99 by 12.00 I got all the legal docs via email but no order confirmation at a...

Resolved! Credit expiry

I am on PAYG. I hardly ever use my phone but whenever I do, the credit seems to have dwindled away. As far as I can tell, as long as I use the phone once in 6 months, there should be no credit expiry. But looking on-line, I can find no way of viewing...

Resolved! Need help to unlock the old I Phone 6 after finishing the two years contract to use other network

Dear Sir I have used I Phone 6 for the last two years and recently upgraded to I phone 7 after finishing the old contract. I want to use the old I Phone 6 with another network Lebara for myself but unable to activate the sim as it reported it needs t...

Resolved! [De]activating O2 Travel while abroad -- possible via My O2 section of the website?

Hello,Just wondering if it's possible to activate and/or deactivate O2 Travel while abroad -- using the "Choose Bolt Ons" bit of My O2 on the website? (I'm assuming that texting O2TRAVEL to 23336 is liable to be a bit screwy when sending texts to tha...

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