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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Texting international numbers

When I was in Senegal, I bought a local Orange SIM with which I was able to text my husband on his O2 pay monthly SIM but he was unable to send me texts from his O2 phone - he didn't get an error message, it just never arrived. I had no problem sendi...

Resolved! Cancel contract - Miss sold

I have recently been mis-sold for a o2 contract, which included in a deal which i was told was included in the deal only to told i was given false information and i wish to cancel this contract how can i do this. Kipling

Resolved! Delivery on Sunday?

I ordered a new phone today online as mine had finally packed up, I’m just wondering will I get my phone tomorrow even though it’s a Sunday or will I have to wait until Monday?

Resolved! Premium charges

This month I have started being regularly charged 0.083p but not sure what for. It is itemised as 68463 each time. It occurs every few days and up to 4 times in one day. Can anyone shed any light?

My sim won't send messages

I had a new sim activated today it will not allow me to send any text messages i had do everything else why is this ?

Early termination fee?

Have a contract currently with O2 for a S7 edge which is around £37 a month which gets billed on the 5th of each month ending on the 4th March 2018. Contacted support and asked for the early termination charge, which they told me would be £28.06, whi...

Resolved! surname change

hi i was just wondering is it possible to change your surname in the o2 store or do you have to do it online or in post?

Resolved! international calling questions o2 cant answer

since the removal of the international call packages and call me number I am finding it hard to see any value in o2 beyond other providers. my previous o2 package giving me 2,000 international minutes and a call me number was a clear USP. today the o...

Resolved! Insurance Team

I was told one week... now we are 9 days in. I have no phone until I get the replacement. I have had NO contact form them either... Incredibly upset.

Upgrade page bugged

I'm trying to look at the upgrade page through myO2, but on both the website and the app the "number to upgrade" box shows "{{currentAccount.msisdn.formattedValue}}" and nothing else on the page seems to display correctly as a result.I tried asking l...

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