Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

O2 Roaming Italy

I am actually in Italy for my holidays. On 15th of June I recived this message:"Welcome to ITALY.Now, all calls, texts and data you use in our Europe Zone will come out of your normal UK allowance. So roaming in Europe feels just like home. For more ...

Resolved! O2 to movistar

I'm off to fuerteventura and the resort has got a strong movistar 4g signal, will my o2 sim switch over to movistar 4g when I get there? Or do o2 use a different signal?

Resolved! Early Settlement Figure

I am trying to find on MyO2 where I can get an early settlement figure on my Pay Monthly Mobile Aggreement ms-[removed]. I do not want a settlement for an upgrade, just a settlement figure to end the contract all together.

Resolved! Cannot print or view bills

Please advise how to download monthly bills, required for accounting purposes. I spoke to chat advisor twice last week who each time advised 24 hours. Still not able to download/print 5 days later, yet you are still taking the monthly fee? How can we...

Resolved! Texting to phones abroad

I have the standard eurozone package which states that I can make calls and texts and use data out of my UK allowance while I am in eurozone countries however I could not find any information on if and how this effects my ability to text to phones in...

Resolved! Expiry date on data allowance for new mobile broadband

Hey guys. So I've just bought a new pay monthly mobile broadband plan. It's the 29-pound per month for 40gb one. (with the first 6 months free airtime) Anyway, I've noticed that the 40gb which I got today (29/7/17) seems to be expiring on 1/8/17. I t...

Resolved! Wrong tariff

I decided to change from the talkalot tariff to the £10 Data Big Bundle. Unfortunately I sent 10BIGDATABUNDLE to 21300 instead of 10DATABIGBUNDLE. But the stupid system has automatically put me on the £10 Big Bundle and deducted the £10 from my credi...

Resolved! Download and Print Bills

Hi, any idea when the long term final fix for issues with downloading and printing bills will be completed? In my last chat with an O2 advisor the host said that O2 were working on a long term solution.Yes, I've cleared the cache and deleted the reme...

Resolved! Ending Airtime Agreement

How exactly do I end my airtime agreement. I paid off my device plan at the beginning of July, and want to change provider to one with better coverage.

Resolved! Extra charges

When I signed up for this plan I was told it would be £16 a month. Just noticed I'm being charged £23 wots goin on

O2

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