Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Pokemon Go doesn't login on roaming data

I'm posting this a bit late, as I'm back home now, but I had a problem/bug when visiting France over Christmas. No matter what I tried, PokémonGo wouldn't login over roaming 3G, and even if I got it logged in on a Wifi connection, it was generally po...

Resolved! Unhappy!

I'm very annoyed at the fact that o2 has decided to upgrade my sim only contract without my authorisation over the weekend, and sends me a text message on a Sunday evening where I cannot even contact them as they are closed. Why on earth would I upgr...

Resolved! free numbers

Are 0330 numbers chargeable or free. Icharged how much please>

Upgrade without my permission

So I've received a load of emails and text messages regarding a new refresh upgrade that I did not make.Changed my 10gb data to 500mbNew IPhone 6.I definitely didn't do this as I hate Iphones. I've gone sim only as my m8 works great and is almost new...

UPGRADING

Seriously miffed in fact so miffed that eyebrows are raised too.Don't EVER upgrade online my god do they rip you off big style... We have two contracts mine being the most expensive I usually get an upgrade and new phone and I am now on the "refresh"...

Resolved! O2 Refund

O2 debited £62 from my bank account when it wasn't due (all bills paid and up to date). They admitted their error and said they would Refund to my bank account. This was on the 2nd Feb. First they said it would be there by the 16th, then the 20th. St...

Resolved! Direct debit

I have only had this phone for nearly 8 months was lead to believe this would cost around £13 per month so far the increased payment is now arrived to £ 18 please tell meveryone how this has happened

Resolved! o2 travel

Hi, I'm going abroad and not sure about using my o2 travel tariff. do I need to activate or it's already activated?

BOLT ON COMPLAINT

I have bought two data bolt ons over the past 48 hours, using the online chat service as the normal purchase system has been failing. both in app and on website. both times the agent promised it would be credited immediately. Neither has been credite...

Resolved! Monthly contract

I have always used o2 but as a £10 a month pay as you go, which suited me as I don't use the phone much. I was contacted by o2 2 months ago and was told I could do pay as you go on a monthly basis and the first 6 months it would be £7 a month, I deci...

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