Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! upgrades before end of contract

Question from a non techy & completely unknowledgeable person 'operating' O2 phone contract for a minor in my name. Can you upgrade before the end of your O2 contract? Question 2 - How do you leave O2 before the end of contract?

Resolved! can i change number without phoning up

whats easiest way to change number

Resolved! Using my phone abroad

Does anybody know the best way or what cost will I occur using my phone in kenya

Resolved! I've lost my phone down a grid

I've lost my phone down a grid. I have a month left on my contract and so I've just took out another contract elsewhere. Can I still carry my number over?

Resolved! Scam

I have been subject of a scam while using Internet a pop up subscribed me to pay 3.75gbp per week. I did not even know I had been entrapped. The pop-up just was a text number 66299 when I enquired re special charge on my o2 bill I was given a no to p...

Resolved! 118 scam

hello there can anybody advise me what i can do re nearlly £1000 of 118 calls that have appeared on my bill and i did not make them thanks

Resolved! bundles

How do I abandon the monthly bundle? I rarely use all my credits every month and want to take the sim out of the arrangement so they carry on until used up I dont use the number often

Resolved! 725 minutes of calls

Why is it that when I try to make a phone call I get told that my balance is zero and I am put through to a numbe to top up, and yet when I check my balance it says I have 725 minutes of calls left???

Resolved! Online Top-up impossible with non-UK adress

Hi, I am this close to cutting ALL my ties with O2. It is impossible to get help for problems that are not trivial!The online form doesn't even allow for a credit or debit card that is registered with an address OUTSIDE the UK. You really don't want ...

Resolved! Change Bolt On From "Big Bundle" to "Data Big Bundle"

Hi, I tried to chance from "10 Pounds Big Bundle" to "10 Pounds Data Big Bundle" but every time I tried, it said "You are already on the 10 Pounds Big Bundle" - no kidding! No I am running out of data and it is impossible to cancel ALL Bolt Ons. Trie...

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