Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! bill paid twice

I recently tried to pay a bill on o2 website using my debit card and then there was something wrong with the payment on your site so i was charged and i tried again and the bill went through ok with the same debit card i was promised a refund of 76.9...

Resolved! Personal or Business

HiI am looking to get a new phone for work - which will be paid for through the company.I am just wondering though if there is a reason why I woudl get a Business contract over a Personal one, especially as the personal ones seem cheaper?Thank You

Resolved! Vodafone Portugal Roaming

Hi,I'm using my O2 sim card in Portugal and when I've contacted O2 support to know what are the Roaming partners in Portugal they say they are TMN, Optimus and Vodafone. In some areas Vodafone have better coverage and I would like to connect to it, b...

cancel a contract

Can I cancel an agreement via the website? It is a Device Plan which is fully paid. I have been on the phone waiting for 20 minutes and it is boring and frustrating!!!

Resolved! I wanted to refresh my contract and keep my number, but I fear I have bought the wrong offer.

My contract, on which I got my Galaxy S5 is running out soon, I have bought an Xperia XA from O2 Refresh in hope that I will be able to keep the same phone number I had throughout my contract on my new phone. However, as I got my new phone, it has ar...

Resolved! Pay monthly to pay as you go

I'm abroad and not due to be back to the UK until late June. I would like to move to pay as you go. What's the best way to do this?

Resolved! 02 Live chat & helpline

Hello, Is live chat and the phone lines down? I have been trying all day to connect via live chat and have now been waiting on the phone for nearly 15 minutes! Thank you,Hannah

Need to email payments department

I need to contact the payments department and can only do this via email currently, surely they have an email address

Resolved! Transfer of Ownership

I have tried to help my Son upgrade his phone. Because he cannot get through the 2 stages of a credit check from Carphone Warehouse (something to do with the wrong date of birth on his credit account) I somehow got involved and ended up having my son...

Resolved! what right do they have

ive never not missed a bill nor even ever paid a payment late tonight coz i got a bill for 100 and i was going to pay it thursday when i get paid tonight without warning the stoped everything incomming cals the lot.i also need to have a phone coz ive...

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