Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Wanting to add another device

I got my O/H a new phone on contract, however now my contract is coming to a end with EE im wanting to switch suppliers to O2. Im just wondering is it possible to add a new device to my current contract and also keep my number that i currently have w...

Resolved! Fraud account

Has anyone else had a fraudulent account added to their account ? Mines come back on and customer Services not helping ?

Resolved! Bill payment

I’m pretty sure the money for my last bill has not come out of my account as I’ve received a returned direct debit from o2. However when I try to pay for my bill manually using a different card o2 says I’m paying more than I owe and my current balanc...

Resolved! Tracking my order

Hello, I recently upgraded my ipad to a new iphone SE (on the 08/11) which I arranged to be delivered today 17/11. I have checked for an update on the track my order section of My O2 but it does not appear on there. Can you please check the status of...

Resolved! Charged a large amount of VAT

HiI'd like to know why I'm being charged nearly £10 each month on top of my tariff for VAT?There is nothing on the tariff explaining it will be X amount a month + VAT. I've had this contract for nearly 2 years, have enquired once before on a phone ca...

Resolved! mobile number

is it possable for 02 to track or trace a person if you have there mobile number as i have an mobile number and need to find out who it belongs to this is a seriouse matter help needed

Resolved! Device plan question

Hi. I've recently joined O2 and got an iPhone 7. I'm just wondering if I were to pay off my device plan in full, would this mean I need to upgrade or can I keep my current airtime plan?

Resolved! MyO2 keep sending me authorisation code messages

Hi. New customer on O2 monthly contract with Samsung J3. Every time I try to go to the O2 home page with Samsung's built in browser in the phone and try logging in to myO2 I get sent an and saying enter this code to authorise blah blahBut there is no...

Resolved! Mobile data HTC 4G Lite

Hi All Recently managed to smash my samsung s7 edge..... need to save some pennies before fixing / buying out of my contract. I have borrowed a HTC 4G Lite (?) from a friend and put my 02 sim in.Borrowed phone was originally vodafone but has been unl...

O2 Repair site Working or Not ?

So first post and first question, does the repair site even work or not ?. Every time I enter my repair code it says it's wrong. I've checked three times it just wont work. Thank you https://diagnostics.o2.co.uk/track-my-repair/ Thanks for all the re...

O2

Forum Posts