Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Blocked ports/traffic

Hi, When trying to connect to our VPN on our work laptops the connection fails. On the same phone with an EE sim the connection is made. I have phoned tech support with the answer of "no information is available on this/this is nothing we can support...

Resolved! bad customer services

Help wanted - had phone number ported over 18th July, it didn't work properly & was only able to receive calls & not send calls or text sms, complained to o2 & have done continously since but am getting nowhere, had lots of promises but no action at ...

Upgrading SIM only plan - better deals for new customers only?

Hi, I have a plan that's been going for a few years. £11.50 for 500mb, 500 mins & unlimited texts. I could do with more data and minutes in the future. Looking at the sim-only plans for new users I can see one for £16 that gives 5gb and unlimted text...

Resolved! How much is a text to Thailand?

Hi, how much is a text to Thailand? Thanks in advanced. [edit: title changed]

Resolved! Balance disappeared !

I had a balance of more than £50 a week ago - I went on a cruise to the Baltic, didn't make any calls, sent 2 short messages and received 2 short replies. Also, received about 20 CB messages which I didn't click on because I didn't know what they wer...

Resolved! Changing new nano sim to old number

I have a new iphone that needs a nano sim, my previous sim doesn't fit. I have the new sim from O2 and know how to change the number online. Maybe a silly question but do I "set up" my new iphone before changing the sim to my old number, or change th...

Resolved! Used minutes

How come you get a text to say your data has nearly all gone but not your minutes! Why can't o2 put a counter on your minutes so you can keep a check?

Resolved! Card payment

I need to change the card I pay from to a we catd

Resolved! 02More text

Hi, I have received a text from 02More stating i have been sent a media message from my mobile number and to log in to www.o2.co.uk/m is this fake?

Resolved! Does Web/Mobile top up even works?

Hello.I've got issue with topping up my pay as you go number. I've tried few times by call and few times more by web top up and each time it was unsuccessful. Does the service even work or should I buy an evaucher each time from a shop.Regards

O2

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