Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! My o2 app.

HiI brought my old number and pac code with me to o2 pay as you go. The number is working fine all updated beautifully but my o2 app.on my computor and Samsung android phone still shows the old number and doesn't work properly. I have tried clearing ...

Resolved! Bills

How do i get to look at old bills that show me numbers

Customer Service

02 must have the worst customer service ever, online chat is impossible, I have been waiting for 25 mins & still nothing; I have been charged for something I have no idea what it is, when I spoke to someone I was told are charged for emojis so if tha...

Resolved! age restriction

I recently purchases a 4g dongle but how can i lift the age restrictions on it

PAYG Useage

I have just moved to a classic PAYG and put £10 on my account. I have not used my phone but the balance is now at £8.91 the following day - I cannot see why. Can anyone help?

5 months and still no SIM card but billed in full each month.

Has anyone e,she had issues getting a new SIM card after having one blocked. In May my relationship broke down and 02 have refused time and time again to send me a new SIM card.... they have billed me each month despite me not having access to the se...

Resolved! O2 billing on multiple devices

Hi all,I currently have two devices set up with o2, an iPad and an iPhone both are pay monthly devices and the IPad is new as I have just taken this out.My question is, when looking at the my o2 app you can toggle between both devices on the top left...

Resolved! Click and collect

So I have ordered a phone online with click and collect and started a new contract yesterday. I am suppose to be able to collect my phone tomorrow. But I got an email today saying they couldn’t progress until I go into a local 02 shop and bring ID. D...

Resolved! I haven't had a confirmation about my order

On Saturday I pre ordered the OnePlus 5T on a pay monthly contract and since then I've had no confirmation about the order other than the legal documents which I read today that you have to click on to accept, I didn't do until today since I just tho...

Resolved! Live chat ???

It keeps saying they are looking for an agent to help but I've been waiting for 2 hours ????

O2

Forum Posts