Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Mast problem, now over a month

Signed up for an O2 contract recently. Checked coverage for my area and good 4g available indoors & out. But since the 17th October only managing just 2g at most as it's telling me there's a mast problem in my area. Paying a monthly fee for not a lot...

Resolved! Change name and age details

I would like to change the name and DOB this contract is under

Resolved! MyO2 Showing 2 Mobile Numbers

I have just purchased a new phone early on my 24mth contract but have a new mobile number showing on my account. Is this normal? O2 have offered to buy out the rest of my phone so I thought why not. It looks like I have two separate contracts which i...

Resolved! Free number

Is 0344 number free? Ramon

Resolved! use old number

I am a new customer. I just filled in the "keep my number form" yesterday. However after I finished, there was no feedback to me in any form: no text, no email. I wonder whether the process of transfering my old phone number to the new phone is going...

Resolved! Account details

I need to change the contact details on my account. I have recently upgraded my phone, the account is currently in my fathers name. However, now the direct debit is in my name therefore i would like to recieve the emails of my billing and have the co...

Which package for best data when Europe roaming

Hi, I am living in Ibiza and have an O2 Pay and Go Sim , which I use occasionally and when visiting The UK. I want to go on an extended trip around Europe next summer and want to access data for mail and streaming away fro WIFi hot spots. Can O2 offe...

Phone blocked

How do I get my phone unblocked? I was informed earlier this week that my phone bill was higher than usual and that I needed to make a payment otherwise the phone would be blocked. I missed the text and they blocked my phone. I rang up testerday and ...

Resolved! O2 Sim not working after putting in a Vodafone Sim

Hello, I have an unlocked iPhone X and a "Pay as you go" O2 Sim that I'm using as my main Sim.My father has a Vodafone Sim, and I needed to check if it was still working and needed to Top it up for him. So I inserted the Vodafone Sim into my iPhone X...

Two phones

Hi, I’m trying to buy two phones online, for me and my husband but won’t let me add another phone just keeps changing the one in my basket to the other deal I select. Can anyone help?

O2

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