Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Web Top Up

Why is it that o2 are so incompetant in updating your account when you have topped up by the web? They send you a confirmation that your top up was a success on your phone but when checking my top up has not been added into my account. I topped up by...

Resolved! O2 aboard

Why have I been charged £5 a day while in Japan when my data roaming was turned off and I only used wifi ??

Resolved! How can i change my sim if I can't get texts

I have received my new sim card but cant activate it as I dont have mobile service here, is there another way round this?

Resolved! P&G Topping Up with Credit Cards on Website

Everytime I've tried to top up using either of my Credit Cards they are declined. Both have years of validity and work fine in shops.I have to resort to using my Debit Card.Is this normal inconvenience? Martin

Resolved! Fake subscription to TapToFun charging £4.50 a week

I have been subscribed, without my knowledge or consent, to a montlhy fee via my O2 bill for a games service I didn't receive or ask for. Has anyone else had this? If you try to unsubscribe you get charged £5.00 a text to STOP to a premium rate numbe...

Resolved! Can I add a new device to my device plan?

So I've managed to drop my iPhone 6 into wAyer. It's not working. I've tried all the suggested techniques. I pay £18 a month on the device plan. This runs until August. To pay off the device now and upgrade is £180. I don't have this. Am I able to co...

Resolved! Anyone else having problems paying their bill?

I have been trying for the past two days to pay my bill and this has been happening to me. Have been on to my bank and they say there is no reason for this so the fault must be at O2. Would be nice if O2 could get back to me on this as I need my phon...

Resolved! o2 charged my credit card twice but I didn't complete the order

Hi guys I placed an order for an ipad as an existing customer with £29.99 up front fee. When I got to checkout, o2 wanted a £450 deposit, so I cancelled the order, I've just checked my pending transactions and there's 2 pending transactions for £29.9...

O2 Family Plan - Additional Line Discount is Evolving!

I think most people are familiar with the O2 Additional Line Discount, which offers an airtime loyalty discount of 20% on eligible Refresh contracts taken out by existing customers, and 10% on eligible Sim Only deals - however did you know that this ...

Resolved! Upgrade Help

So I am currently paying on contract £40 a month for an iPhone 7. It says on the app that I can upgrade early if I pay the rest of the phone off in full, as I haven’t completed the full amount of monthly payments. I am willing to pay that price, and ...

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