Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! iFitness Fraud

Just discovered that via my O2 account I have been defrauded of £12 per month by a company called iFitness. A lesson in not paying attention to bills. Will be looking to publicise this low-level crime run byiFitness, and with my contract with o2 endi...

Resolved! Changing Direct Debit details online

Hi. I wonder if anyone can help me. I need to change my bank account details for the direct debit. Does anyone know how I can do this please?Thanks

Charged for bolt ons I didn’t receive!!!

Totally fed up and cannot get anywhere with this problem. Last month whenever I tried to add a bolt on data to my daughters phone more often than not I got the message “could not be added at the time Try later” and I did try again, same message...tri...

Cancelled contract but still being charged!

I will start my issue from saying that I have been o2 customer from 2010. This same number all the time, from 2010 to 2013 on pay as you go, then on pay monthly.About month ago I refreshed my contract (6 months before ending!) As I needed new phone (...

Resolved! How long to unlock an iPhone

Hello - I have asked O2 to unlock my iPhone 6s three times now - each time the person I speak to on the phone denies all knowledge of the previous requests. Has anyone else experienced this? I am still waiting for them to unlock - 48 hours now from t...

Resolved! Useage in Turkey

Hi.. I have the O2 TRAVEL Bolt On added to my account. I will be traveling to Turkey soon.. If I use my phone to make ONE call in Turkey (at the airport) will I automatically be charged the £4.99 charge.. Or is this a 'capped' maximum amount? IE I wi...

Resolved! How to cancel bolt on

I have accidentally sent a text message request to 02 for a wrong service and they will start that service from next month onwards. Any tips on how I can cancel that request?

Resolved! Replacement Sim

I lost my phone today and need a replacement sim. I am on a sim only contract but can only find info about replacing the device. Anyone know if i can get a sim with the same number or do i need to cancel the old one and get a new one?

Resolved! o2 roaming

just back from germany on holidayis o2 roaming really that bad dead slow and stopdid phone whilst on holiday did a reset and am waiting phone call from operator to see if it worked no it didnt thats nearly 2 weeks i have been waiting for call back co...

Resolved! Sunday delivery

I have ordered two phones in the past month and have been offered sunday delivery at a charge of £6.99 each time this has happened my delivery has changed to Monday which isn't helpful, has anyone ever received a parcel from o2 on a Sunday and I feel...

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