Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Beware of Cyprus

All users beware of going to northern Cyprus although the whole world knows it as CYPRUS 02 have decided it is turkey even though turkey is 468 km away . I have incurred extra charges of £39 for visiting northern Cyprus NOT turkey

Resolved! No data abroad 2 holidays in a row

Hi,For the 2nd holiday in a row I’m unable to receive any data & get no service.Please can someone help me? I’m sure I need my international bars removed, I have a feel this is the reason

Resolved! end of contract

my contract ends next month but i dont want to upgrade, can i roll on with this contract? if so will i pay less as i will have paid for my handset?

Resolved! Delivery and ukmail

Hi , Upgraded to an iPhone X for delivery Saturday. It never came. Tracking number with ukmail doesn’t exist and ukmail can’t help. O2 can’t help either as as far as they’re concerned the order was completed and sent at their end.Any ideas what happe...

Resolved! Student discount problems

hey im hoping for some help, I have been passed from pillar to post by O2 and still cannot get my issue resolved. I have just got a new refresh contract and was told that as im a student I can get 20% unidays discount. I registered to unidays and got...

Resolved! Check account

Hi , i am a foster Carer and my foster child’s phone is in my name but I have no idea what the account name and password are. I need to check the account but I cannot get on because o2 want to send a code to his phone to get access. I’m going round i...

Resolved! Family Discount

Hi All I went it to an o2 branch to upgrade. Was offered a phone at £37pcm which i said was too high. As i was in with my wife another o2 customer the saleswoman said i could get friends and family discount. i took the £37pcm contract on the conditio...

Resolved! Tracking a repair

I left my phone at the O2 shop to be sent for repair. Received a text on the loan phone saying that device was being sent for repair and that I could track progress. However when I use the Track My Repair screen and enter my repair number I get "No r...

Resolved! Monthly Payments

My Monthly payments have always been due for my Alcatel Laptop at the end of the month which is when I signed up. Today I received an E-Mail saying you will be taking payment on the 15th of this month. I did not give permission for O2 to change the d...

Number swap issues

HiRecently changed from pay and go to pay monthly and wanted to keep my old numberWas told ok will be done in 24hrsWasn’t done and when I called back was told the initial person I talked to made an error and wasn’t swappedI’ve since contacted o2 and ...

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