Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Switching numbers

Hello Community, I have a contract I started in January 2018. I wish to move the number on this account to another non 02 account and move a new number that is not on o2 to my contract. I have been told this is not possible? That might not be clear s...

Resolved! Not connecting to mobile cells

Morning allMy iPhone 8 always fails to connect to normal mobile again when I have been out of range and on Wi-fi. I have to turn it off and on again when back in a mobile zone.This surely can’t be right. Any ideas?

Resolved! Text about an upgrade

I've had a text from 21214 about an upgrade, followed up by a text from genuine O2UK to confirm this. I'm not due an upgrade for six months, does anybody know if there an early upgrade offer running?

Resolved! barring document

Hi, I lost my handset and reported loss to O2 thus bar was put to my sim and handset. I was issued with a new sim which should be activated within 24 hours but its not and I don't know why. In addition, my insurance company asking for barring documen...

Resolved! Connection

I can’t make any calls it just says call failedI can receive them ok and yes my bill is upto to date

Calls, texts and data abroad

Hi! Can anyone help - I'm in France and have the correct bolt on for European travel but my phone is saying 'no service' so I can only use my phone when on wifi! I have data roaming on etc. Thanks! Jo

Resolved! Transferring a mobile phone to a new account or changing existing details

Can anyone tell me if i can do either of these things1) my existing a/c in my name; change the details to my daughters name and details (the phone linked to the account is now hers) OR2) set up a new account for her in O2 and transfer the phone from ...

iPhone 8/plus unlocking...

By my calculations this Thursday 22nd is 6 months since the release of both phones. Do you think o2 will allow us to unlock (as per their usual ways) after that period? I notice their website still says you can’t until after the phone is paid off in ...

Resolved! VAT Invoices for my phone

I have VAT invoices switched on for my tarrif but I am going round in circles with O2 in trying to get VAT invoices for my device. Does anyone know how I can get VAT invoices for both tarrif and device? Many thanks in advance.

Resolved! no internet in france without wifi ?

hi....i'm a sim only customer and couldnt use any internet on my iphone over the weekendno probs with wifi.....but google maps and trip advisor wouldnt work at all without it

O2

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