Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! New contract

Hi thereI have got 3 contracts out with o2, never missed a payment etc. I wanted to get another one for my partner - put us on a family bundle but they keep referring me to a page of credit referrals, but I’ve been accepted prior this? What’s changed...

Resolved! How do I keep my old phone number

I'm an existing O2 customer. I just got a new sim for another phone. I asked to retain my old number. I saw another number given when I got in store, assistant said to ignore, it would automatically go to existing number. I can only activate with the...

Resolved! Greese

Off to Greece This Saturday is there anything I should no about charges to my bill as my daughters on the same network And want to make sure I’m not come go and come back with a big bill From them is it as we use of phone here ?

Resolved! End of contract

I want to change to a sim only contract when my final device payment has been taken. How do I cancel device payment and then change the contract?

Resolved! So I wanted to change my payment date "It's easy!" they said....

On Thu, 15 Aug 2019 at 11:36, ########wrote:Hi XXXXXX,Your next bill will be produced on the new date. You may incur an additional line rental charge, but will also receive a pro rata bundle allocation to cover this period.1. The changes will takes p...

Resolved! Lost Sim in Vietnam

I can’t login to my O2 via the app or internet as in Vietnam and just said try again later. I lost my SIM card as swapped my O2 one for a Vietnamese card when I arrived. I just want O2 to send me a new SIM card to my house so that I can use my phone ...

Resolved! Barred Phone - Dreadful Customer Service

Any help appreciated. Barred phone as I had left in a shop - lucky gir me phone had been handed in and so asked to be unbarred. This was over the weekend 3/4th August. Despite repeat guru chats, visiting O2 shops and speaking to customer services bar...

Resolved! Security

How do I update and change my security questions?

Resolved! Can I sell my contract phone (o2, iPhone XR)

Hi, I just got my upgrade on my o2 contract, I got a big discount on the handset (the reason why I took it), but I am currently using my o2 sim in my work phone (iPhone XS), so I don’t really need a second device. Can I sell this on, on eBay or to CE...

Calling Spain to a UK number in Indonesia - included?

My UK data, minutes and texts are all included in Spain.My partner and his 3 mobile UK phone are in Indonesia, where his data, minutes and texts also work.Can we call eachother within our allowance? Or will we get charged?

O2

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