O2 gave me a refund and now are asking for it back

Ben0211 · ‎30-09-2019

O2 gave me a refund of over £200 and told me I over paid last year on my last phone account, now months later they have advised me that this was a mistake and asking for me to pay it back

Cleoriff · ‎30-09-2019

Hi @Ben0211

This is a customer forum and as such we have no access to your account. You will need to speak to customer services. Don't use live chat Guide: How to find help & contact O2

Veritas Numquam Perit

MI5 · ‎30-09-2019

@Ben0211

Surely you would know if you've overpaid by that much?

I suggest you do pay it back as they will have no hesitation at all in ruining your credit score for non payment.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎30-09-2019

I'm really surprised at this as I've never known it happen before. Is this a business account?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

O2

O2 gave me a refund and now are asking for it back

Switch Up Online - Not working

ordered device and no update

Minimum Contract Term ending... Will price stay th...

My bill

Port date for moving number