Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 392260 Views
  • 2 replies
  • 2 kudos

Resolved! Proof of purchase

Hello, I bought a mobile phone contract a few months ago and it didn't come with any proof of purchase. I now require the proof of purchase and have contacted live chat about 3 times and contacted o2 customer service by telephone twice, and each time...

wah123 by Level 1: Joiner
  • 3895 Views
  • 11 replies
  • 0 kudos

O2 refresh

Hi so I joined sim only a couple of months ago and have been told i can upgrade on o2 refresh after 3 months but when i log into my o2 its saying 6 months anybody have any experience with upgrading with refresh after 3 months

Ben2012 by Level 1: Joiner
  • 2248 Views
  • 11 replies
  • 0 kudos

Resolved! Changing sim

I have a contract sim but want to cancel an go pay as u go

Syllabus by Level 1: Joiner
  • 1170 Views
  • 3 replies
  • 0 kudos

Resolved! Mis-Sold Contract?

I purchased new contract phone at the end of December 2019. The contract/phone I chose came with a tablet aswell.I didn't go looking for a tablet so to get the phone I wanted with a tablet as well was great!Regarding the tablet - I was told in the O2...

LC85 by Level 1: Joiner
  • 1564 Views
  • 5 replies
  • 0 kudos

Non working Phone in Europe

Do I have to request activation of roaming from 02 before travelling to Europe. Last trip my phone didn’t work at all. Have tried to engage with o2 help directly but have not got an answer before chat terminates

David15 by Level 1: Joiner
  • 2971 Views
  • 18 replies
  • 0 kudos

Resolved! How to change Upgrade decision?

How can I change my choice? If I chose Upgrade to Samsung Galaxy S20 Ultra 128GB and I want to change to Samsung Galaxy S20 Ultra 512GB...

BigDaddyUK by Level 5: Ponderer
  • 878 Views
  • 1 replies
  • 0 kudos

Resolved! Wifi calling unavailable

I've moved to an area with virtually no O2 signal and have two iPhones in the family that are supposed to be capable of doing wifi calling. However, when I try to switch it on in the phone's wifi calling section of settings, I get the message "To all...

GrahamW1 by Level 2: Apprentice
  • 3022 Views
  • 9 replies
  • 0 kudos

o2 refresh billing after upgrade

Hi i was wondering if someone could help me.I just upgraded to get a new device. I paid off my device plan early. On my o2 app my new tariff is in place. Only thing is, my airtime plan on my old phone/contract looks like it will be billed on the 19/2...

caitsssx by Level 1: Joiner
  • 1755 Views
  • 5 replies
  • 0 kudos

Voicemail blocking

Hi allHope everyone is keeping well.Just want to ask how to stop voicemail messages from blocked contact on my Samsung note 10 plus( incase phone matters)As phone doesn't ring but I do get voicemail which I don't want. . . I have also emailed Samsung...

PennyG by Level 1: Joiner
  • 7784 Views
  • 7 replies
  • 0 kudos