Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! I want to end my data only account

I want to end my data only account

Refund

I recently left o2 and was emailed today saying I am due a refund for an overpayment on my last months bill. When I long onto my o2 I can’t find where I need to go to redeem my refund.

Airtime Discount

When I sign up for my new contract I was given £5 discount on airtime for 24 months. Then I was informed once the 24 months was up to contact you, and you would add further discount, to which I'm writing to you today, to honour this. Regards Leanne E...

Resolved! Feeling confused.

Hi, I wanted to add the new galaxy watch to my account associated with my current phone number but it says I have to pay off my device first. I can however add a watch to my account with a new phone number. A) Why cant I have it tied to my existing n...

Free months?

So my friend has a weird situation.. yet again, its her billing time for contract airtime and device, but the grand charge is £0.00.. this is now at least the 3rd month this year, but im sure there has been more too.They aren't all in a row.. so far ...

Returning my iPhone as screen is cracked - cancel return

I’ve contact o2 and place the order to repair cracked screen ( have the insurance) but I’m going on holiday and want to changed the date of phone collection

contract

hi how do i add my kids contract to my o2 app. when trying says already registered

SIM QUERY

Good evening. I currently have a pay monthly contract with device plan and airtime usage. My query is - can I change my sim by cancelling my airtime but keep paying the device plan?

Contract due day

Subject: Inquiry About Contract Due DateDear O2 Customer Service,I hope this message finds you well.I am writing to inquire about the due date of my current contract with O2. Could you please provide me with the exact date on which my contract is set...

Fraud

Hi can I have some help please,my account was hijacked by my plan.

O2

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