Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! call logs

Hi. I need to get a call log for my number from **Personal info**21 to date, how can I do this?RegardsPaul

Change direct debit

Please can you tell me how I change my direct debit to the 1st of the month

I tried to sign in to my account but it says my number is allocated to someone else

I tried to log in to o2 to see what the extra charges were for but it says I have to provide another number as mine is allocated to someone else

I sent my phone back within a week as I wasn't happy. All recorded delivery. Its been a week no cont

I sent my phone back withing a week of upgrading and have proof it was posted as they sent me the docs to print out. I haven't heard anything back also looks like they still want the money off me! I just want it to go back to the sim only deal I had.

i want to pay bill

i dont have network in the area I am in. cannot get otp. how to pay bill?

Ordered iPhone 15 pro

Hi I ordered the iPhone 15 pro over a week ago and I picked Friday as the delivery date I got my tracking code but when I go into my o2 account it says that I haven’t ordered anything the upfront cost has been taken out of my bank account is this nor...

Data

1. Why is my data allowance going down, when I’m not using my phone. 2. I upgraded on 2 Oct and my Volt Benefits were temporally halted, Received an email saying they would be restored within 7 days. This has not happened

Resolved! When does my contract finish

Please advise when my contract finishes

Upgrade Checkout error

I’ve upgraded today and everything went through apart from when i tried to checkout of my saved basket, it comes up with what you’ve chosen is no longer available even though it says the phone is in stock.. the adviser told me to try a different brow...

Phone bill

I wish to discuss charges on my phone bill

O2

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