Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Cancel my upgrade

I would like to cancel my upgrade?I upgraded my phone on the 27th December 2021 and I would like to return the phone and cancel the upgrade.I have tried to connect by ringing the 202 number but get cut off.I have tried to do a live chat and I get cut...

Tani1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Overdue

I am over due my bill. I am vulnerable and need to stay connected for calls from counselling and doctor can I not get a web chat?

Angel69 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Roaming receiving calls

HiI am using roaming in Romania and as far as I understand, I am able to call UK numbers at the usual rate, but can I call Romanian numbers at the same rate too? Also, if people from Romania call me on my UK number when I'm in Romania, will it cost t...

Sheevs19 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Transferring contracts

Hi i have a pay monthly contract which is used by my son he wants to start his own pay monthly contract but doesn’t want to lose the number (which he’s had for years) is it possible for the number to be transferred to him if he started his own pay mo...

Mc41 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Old number wanted for my new phone

I have just got a Samsung galaxy s21 5g which also came with a new number on the sim card provided. However I want to keep my old number I have used for years from my previous phone. How do I do this? (Both are still active and in use on the o2 netwo...

Sjdaggers by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Pay my bill

Can I get sent a link to pay my bill. I access my 02 but it says I have no products in the account and my phone has been cut off so I cannot call from my phone. I do not have another number to call from either.

MB22 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Re extra charges

Why do i pay for emojis and am regularly going over my spend cap. Picture messages are draining my free allocation

Bussy by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Esim query for iPhone/watch/ipad

Hello all,I’ve got the following devices: iPhone 12 Pro, iPad Pro and Apple Watch Series 7, all of which have Esim capability. I’ve tried to do some research but I’m really confused about Esim and I’m not sure it offers what I need - I was hoping som...

Dank1984 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Phone on bar

I rang and asked for my account not to go on stop while im waiting for a refund off apple but its just happened

Resolved! Using phone abroad

Im currently in the unable to connect to my network...any ideas??

Troyboy89 by Level 1: Joiner
  • 2 replies
  • 0 kudos