Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Sim swap

Hi I spoke to 02 customer service yesterday around 10am about a sim card number swap and it hasn't happened yet! Is this usually or should I contact them again?Thanks

Sim and Device Barred

I need Urgent help. I am extremely frustated with O2 at the point. I was travelling the previous month and i unfortunately lost track of my account and was late on my payments during which time O2 barred my account from data etc. I made the payment l...

Resolved! Lost phone end o2

I have lost my phone a month ago. I went to phone shop. I stopped payments. I have been pursued to pay. I contacted complaints. I went back to O2 shop. No luck there. I wish to leave o2 have not used phone for at least 3 weeks, What do I do please.

Full bars no signal!

What is going on with this network?I am sitting in a city centre with full bars on 5G, 4G and 4G+, yet according to my phone I am not connected! How is this even possible? o2 say there's no faults and I've tried restarting and clearing caches etc. I'...

Bill

I pay my bill but received email it's over due and you restrict my account

Default

For the last 5 weeks I have had an issue regarding an overdue bill. This bill was paid by direct debit on time however the new o2 billing system had lost my money. I was put on a payment plan to allow o2 time to find the money and was told to ignore ...

Phone stolen

Upgrade was due 2nd March but DPD failed to knock the door, when parcel was delivered the following day the parcel contained a stapler... Evidently the first delivery driver has stolen the phone and substituted it, there is evidence of this within th...

Hotspot data usage in Europe despite hotspot being turned off

I’m currently in France and know I have 25GB for my billing month to use in Europe. I’ve used my hotspot a couple of times very briefly but my mobile data consumption is almost half my 25GB already. Today I’ve had my hotspot off all day but I seem to...

Resolved! Cancel contract or change to lower monthly payment or pay as you go

Hello,I am currently living outside the country and have not been able to get my new sim card delivered outside of the Uk. I would like to keep a UK phone number and would like to either change network provider for a lower monthly charge or move to a...

Resolved! lost phone

Hi, I've lost my phone or it has been stolen. The O2 office hours shut at 8pm and when I try and log the issue with my 02 account, the system wants to send a text message to my phone which I don't have. Hence, I am notifying 02 here instead.Many than...

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