Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Volt benefit

Hi everyone, so I have been looking at some of the benefits of volt and one that immediately stood out is the £150 off upfront cost of a new phone contract , I have been trying to call 02 all day to get further details but as I now know that there ha...

Rash0007 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Incorrectly Charge

About a month ago (12th November) I ordered a new sim card, switching for pay as you go to pay monthly. Now a month later the new sim card has still not arrived. To make matters worse, O2 have decided to charge me for the month that I haven't even ha...

zumazac by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Disney plus

Disney plus contract renewal is it done through 02 or direct as at the moment it’s an add on

Kyle2106 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Bill Dispute

Hello, I have been charged for roaming services while abroad that should have been covered by Volt 2, but I can find no way to speak to anyone about this issue. Chats do not recognize the topic, O2 "customer service" hangs up on me if I call and ther...

Scott_A by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Turn my 4g on

Hello my calls text and internet aren’t working I paid my bill this morning??? Need it ASAP - [Personal details removed]

Barry6 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Credit Check

Why does another credit check need to be done when I am already a O2 customer, & all I want to do is add another device to my account?


My data is not working 

Belinda by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! End of contract

I am coming to the end of my contract and planning on keeping my current phone for a bit longer as there is nothing really better to suit my needs at present. How do I find out if my airtime and device bill is separate or not? On previous contracts w...

RAK67 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! my order

when i ordered my phone it said in stock how ever after paying upfront cost i immediately got a am mail to say sorry out of stock i am not happy about this and find it terrible that i cannot discuss it with anyone i want to know if i can collect it i...