Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Overdue Account/s - Default Notice incurred

Hi, So I have 3 Pay Monthly plans with O2 for 3 phones which is on a family plan. Due to the recent Coronavirus outbreak, I was laid off work and currently unemployed as of the 12th of March. I am starting a basic retail job in the next few days to s...

cancel contract within the 14 days

HI 8 days ago i bought a pay monthly 12 month contract sim only for my mobile 4g wifi and no i want to cancel it. Its within the 14 days but I cannot get through on the phone as there is limited staff and i cant find it on the app or online to be abl...

Text charges

Sent 1 text to a 07797 mobile number and have been charged 3 times for that single text? Firstly, I don't why I'm being charged for the text as my monthly tariff includes unlimited texts, but more so why be charged 3 times for the one text (on my bil...

High BILL this month

Please PLEASE PLEASE,Can someone tell me why i have a bill for £148 pounds this month when it is usually £9.As you can appreciate now is not the time to overcharge customers I am shielding isolation no income and the last thing I need is this please ...

Redeem galaxy earbuds?

Anybody know how to claim my earbuds I get from pre ordering s20 ultra? I got a flyer in my delivery but the website I think I use does not work or its down? There is only a couple more days left before the offer runs out?

Data bolt on not working properly

I'm not sure if this is the right place but for some reason my data bolt on isn't working properly. Before i ran out of data my 4G worked fine but now that i've switched to the add on, if i'm not connected to the wifi, my phone has extremely poor int...

Upgrading, verification.

I want to upgrade, but I have lost my O2 sim, so when I goto to the checkout the verification process kicks in and sends me a text to my number. I can't obviously retrieve it so Im stuck here unable to verify who I am. Why can't O2 implement other wa...

Cancel my 02 contract

Hi does anyone know how I cancel my contract thanks

Difference between phone data and mobile broadband?

Hi, I need 4g home broadband for the time being, i can order a sim only phone data plan with unlimited data, but when i swap to sim only 4g home broadband, i can only pick 50g? Does any1 know the differences? Whats stopping me just buying the unlimit...

Need to contact o2 as bill is too high!

Hi, I paid off my device and got the S20 on March 10th in the my local curry's/carphone warehouse shop. The deal was 60gb and unlimited texts and calls for £39 a month, I was already paying £35 for the S9 so thought this was a fab deal so signed up f...

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