Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! I asked to change my PAYM contract with o2 to have my old number from Virgin

I requested a change of number with my current PAYM contract with o2. I wanted my old number from Virgin and I got the PAC code. I rang o2 customer services and went through the process with them. They told me it should have been done by midnight yes...

Resolved! Falklands

My husband is on Vodaphone and is going to the Falklands, can I call him as part of my minutes and text?

Nuisance calls

I keep getting calls from 020 numbers regarding Bit Coins. Have told them to stop . Blocked as may numbers as they call on and still i get calls. The last number i blocked was 020 8089 2735. How can i stop this Call Centre callin me.?

Resolved! Roaming

Here is a text message I received from O2 when I arrived in China last October."Welcome to CHINA. You're on O2 Travel so keep your phone on and get all (ALL!!!) the data, minutes and texts you need for just £4.99 a day.You'll only be charged for the ...

direct debit payment

can you take a direct debit payment from another bank account with a different name.

Resolved! Using phone in Indonesia

I’ve just received my latest bill and have been charged for overseas usage while in Indonesia. However I used WiFi ever day and dud the make calls. However someone called me from the uk very day although they didn’t use voicemail and I dint answer(it...

Resolved! Family plan

I have a current contract with O2 for myself and 2 other mobile accounts with B.T for my children, I am thinking of bringing my childrens ccounts to O2, waht sort of deals can i get?

Resolved! Cannot receive calls and texts

I cannot receive calls and texts however I can make calls and texts perfectly fine. It does say that a cell mast in my area is not working but it’s been more than a month and it has still not been fixed. I am a new customer to O2 and this is off to a...

How to add police discount code

got a new monthly o2 contact , was given a code in store to redeem police discount.told to sign in and add code----signed in ---where does the code go?? i was told it was self explanitory, its not [Edit: topic title clarified]

Resolved! I'm appalled at the number of automated calls I receive approaching my bill payment day

I'm appalled at the number of automated calls I receive approaching my bill payment day. Literally had 4 calls in a matter of 2 hours from the O2 automated system 0330 123 number requesting I pay my bill straight away otherwise I would be paying £3.5...

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