Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Replacement Sim

I lost my SIM card ordered a replacement but my device says no service how do I get my sim to activate without my old SIM card

Resolved! Do O2 report SIM-only contract to all three CRAs?

Hello there, I recently switched to an O2 pay monthly SIM-only contract. The account is being reported to the Equifax credit reference agency (CRA). Purely out-of-interest, will O2 also report to the other two CRAs (Experian and Transunion)?

Resolved! Cancel Contract within 14 days

I Very recently upgraded my device on my contract but have quickly realised I am unhappy with my new phone. I wish to return it but had several questions I wished to ask:-I know I can return the Item within 14 days of purchase, but are there any cond...

I use face recognition and a pin but have forgot my pin and can't unlock phone

Is there another solution to opening my phone as going onto the o2 site I have to put in a code they send to my phone to verify it's me getting onto my account!

Resolved! Unauthorised text

I received a text to say this is my verification code, if you did not request click here. I didn’t request it but can’t actually find anywhere to report it. Any ideas.

Resolved! Switching between contracts

My O2 contract ends on 15th February 2020. I intend to buy a new phone from mobilephonesdirect.co.uk but I want to stay with O2. Do I need to obtain a PAC code from O2 to switch from one contract to another and do I need to give O2 notice that I want...

Resolved! Urgently need help an guidance

Hi just wondering is there anyway to delete a number from the bill? Or to no show numbers at all?

Paying hidden VAT charges on my contract?? Very misleading - cannot be legal?

This cannot be legal... At no point did anyone say to me when I took out a iPhone 6 contract, that I would be paying nearer £40 than the £33 that I signed a contract for! Look at the documents I have received and tell me where, anywhere, it says that...

HUAWEI PHONE. No more updates for android or google services???

I purchased a contract for a Huawei phone very late last year and am now understanding that google and related services are not being supported / updated because the phone is made by Huawei.I refer to Trumps ban on US companies doing business with th...

Line disconnected after paying bill

I’ve paid my bill a week ago and yous have turned my phone off just wondering why? On my online banking it says pending on the payment but yours have took the Money out. And I’m getting charged late payments. Can someone please

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