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Additional charges

Stumans
Level 1: Joiner
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on ‎25-03-2020 15:35

on ‎25-03-2020 15:35

I was charged extra last month (only 45p) for something that could not be explained and was told that this would be credited on my next account. First of all it hasn't been credited, no big deal, it's only 45p. However, I'm now charged an additional 55p on my current bill. I do not send picture messages by text, I only do this via WhatsApp. What I have noticed is that the one phone number is suspect. It is 07341 474131. I've only sent text to this number not pictures or even icons.

can you explain? 

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MI5
Level 94: Supreme
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on ‎25-03-2020 15:38

on ‎25-03-2020 15:38

@Stumans 

This isn't customer service and we have no access to accounts, sorry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
Level 94: Supreme
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on ‎25-03-2020 15:39

on ‎25-03-2020 15:39

This isn't customer service @Stumans 

Call them Guide: How to find help & contact O2 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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