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Moving my old EE number over to O2

AmandaB
Level 1: Joiner
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on ‎25-03-2020 13:52

on ‎25-03-2020 13:52

I provided my PAC code to O2 on Saturday to port my old number over. 

 

My EE account has now closed ... but my old number (the one I want to keep) hasn't ported over.  When I call someone, the new number shows. 

 

I have tried to change the number in the My Phone - Change to New Number in settings but it simply reverts back to the other number. 

 

Can't speak to O2 as the wait is 30 minutes and my query isn't considered essential given the current situation. 

 

Help. 

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MI5
Level 94: Supreme
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on ‎25-03-2020 13:54

on ‎25-03-2020 13:54

@AmandaB 

The system is down atthe moment.

We need to be patient whilst it is fixed.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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