Access online account

VA123 · ‎25-03-2020

I no longer have an old mobile that I am still in contract for and paying monthly - wanted to view online account and have username and mobile number but cannot remember password. Any password reset option sends a text to my old mobile number which of course i do not have. My username is not an email address either so cannot use that. How do i access my old online account?

MI5 · ‎25-03-2020

@VA123

You need to contact customer service Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

VA123 · ‎25-03-2020

I did....they were not helpful.

MI5 · ‎25-03-2020

Sorry about that but we are all customers here too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎25-03-2020

If you no longer have an account My O2 will probably not be available for you. Only customer service can help you @VA123

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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Access online account

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