Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Keeping my number

I have received my new pay monthly sim but have tried for 4 days using the online form to keep my pay and go phone number but nothing has been done and i don’t know how else to sort this hope someone can advise meThank you

cancel contract

i have paid all my contract off and want to upgrade to a sim only its giving me the option to upgrade to a new phone but not sim only. please help i cannot contact anyone via phone to help me resolve this.

Phone

Hi my bill is due but I don’t get paid till Tuesday so can u let me pay it then please

Cancel contract

I want to cancel my finished contract however I am being lead round and round in circles. Can anyone offer help on how to do this?

Phone Upgrade

I am due an upgrade, but I am happy with my phone, so what I want to do is get a new phone using my upgrade options, but keep using my existing phone and give the new phone to my son (he is on EE). Is that possible?

New contract Rpi increase

Can anyone tell me, if I take out a contract today, will the price I pay be the sticker price or will it have the rpi increase on it? On the page it says this: "This rate is announced in February and your bill will be adjusted by this amount in April...

Where is my free Disney plus offer

Hi, I signed up to a new sim only contract which has 6 months of free Disney plus? How do I get it? My o2 shows Disney plus is not free?

Resolved! Text from O2 - Bill payment

Hey O2 FamilySo I had gotten a message from I believe yourselves on Wednesday and it claimed I hadn't paid my bill for March/April however I had paid it last Friday 28th March. My query is that IF the card details were wrong your system should have s...

Outstanding balance

I left o2 a few months ago and was told there is a balance remaining on the account but I've not received a letter and cant ring the customer service to find out. Any ideas?

Unpaid bill

Hi i am trying to get in touch with customer services but there is no number that i can get through. My bill is not paid but on the o2 app shows that my payment is due untill 10th april for my device. I can make payment this payment on the 10th of Ap...

O2

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