Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Change of mind policy

Due to coronavirus I cant seem to contact anybody to return a new phone I received as an upgrade as I want to change it. I dont want the 14 days to run out or will o2 extend this? I've tried all channels but it says I need to contact somebody to get ...

credit

trying to get online to 02 chat but its not showing anywhere , they told me would be adding credit to my phone due to their error buts not added and that fifteen pound is vital to me in todays circumstances , i have emailed the complaints team but st...

lost delivery

I upgraded my phone on the 29th and dpd don't know where it is I need to start a clam but no-one is answering the phones at o2 help

Resolved! Spendcap

How do I increase my spend cap

Overdue Account/s - Default Notice incurred

Hi, So I have 3 Pay Monthly plans with O2 for 3 phones which is on a family plan. Due to the recent Coronavirus outbreak, I was laid off work and currently unemployed as of the 12th of March. I am starting a basic retail job in the next few days to s...

cancel contract within the 14 days

HI 8 days ago i bought a pay monthly 12 month contract sim only for my mobile 4g wifi and no i want to cancel it. Its within the 14 days but I cannot get through on the phone as there is limited staff and i cant find it on the app or online to be abl...

Text charges

Sent 1 text to a 07797 mobile number and have been charged 3 times for that single text? Firstly, I don't why I'm being charged for the text as my monthly tariff includes unlimited texts, but more so why be charged 3 times for the one text (on my bil...

High BILL this month

Please PLEASE PLEASE,Can someone tell me why i have a bill for £148 pounds this month when it is usually £9.As you can appreciate now is not the time to overcharge customers I am shielding isolation no income and the last thing I need is this please ...

Redeem galaxy earbuds?

Anybody know how to claim my earbuds I get from pre ordering s20 ultra? I got a flyer in my delivery but the website I think I use does not work or its down? There is only a couple more days left before the offer runs out?

Data bolt on not working properly

I'm not sure if this is the right place but for some reason my data bolt on isn't working properly. Before i ran out of data my 4G worked fine but now that i've switched to the add on, if i'm not connected to the wifi, my phone has extremely poor int...

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