Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Postive Balance after contract has finished

Hello Just wondering if anyone can help, pretty simple issue, my contract expired on the 20th May last month, I have a positive balance which needs refunding back to me. I would normally use live chat for any queries but its not available, I can see ...

Phone Not Allowed

Upgraded my phone put old sim in on network settings it says “phone not allowed” put in new sim after sim swap and it still says “phone not allowed” any idea how to sort this problem out

Data gone and promotion not showing

I am currently on a 20 pound tarriff which I top up every month on 23rd and get an extra 50gb(2 month into this 3month promotion)i had 30gb wiped from my phone! This made me run out of data on the advice of 02 i added a small bolt on with the promise...

Trying to pay final bill

Hi, I recently ported my number out of O2 not realising I had a final bill, which i've since cancelled my Direct Debit. I've had numereous emails and texts telling me I need to pay and now a letter threatening taking action against my Credit Score. I...

Customer Services Email

I am getting FEDUP with the stupid silicon brain that is behind 202; can't understand what I want. All I know is AI is not going to take over the world ! I have been double billed by O2 on accessories when upgrading, but I can't find a way to complai...

Paying last bill

Hi there, i got a letter explaining i had to pay off my last bill. I thought i had already done this however, my ‘lastest’ bill has been prosessed and i cant see the reamining money on the bill. I was wondering if i have to pay the money into somewer...

Upfront payment issue

HiTrying to pay upfront cost for contract but keep getting the same message cant check this card no matter what card I try and use.

News about phone delivery

I bought a phone on Thursday and all I got was an email with my contract. Since then I didn't get any info about delivery date, if it was dispached or when I should expect the phone. Is this normal? Do they usually send an email with delivery info? T...

Claiming upfront payment back

I purchased an Apple Watch and need to speak to someone to claim the upfront deposit back but every time I phone o2 there isn’t an option for this and the automated system cuts me off. Who do I call?

data

I've turned my Internet data off as I'm running out to connect to my mums Internet but its still going down. Any help?

O2

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