Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

14 day exchange

So I stupidly don’t check what size phone I upgraded to and I need to go bigger. I was going to exchange under the 14 day change of mind but it says to contact o2. How do we contact to exchange when their lines the only open at the one time for emerg...

Resolved! Cashback on a Samsung phone

I have purchased a Samsung A51 through O2 on my monthly account. This qualifies me for a £50 cashback from Samsung for which I need an invoice. I can't seem to find the right department to provide me with the invoice. Everyone is too busy to answer t...

New contract Rpi increase

Can anyone tell me, if I take out a contract today, will the price I pay be the sticker price or will it have the rpi increase on it? On the page it says this: "This rate is announced in February and your bill will be adjusted by this amount in April...

Where is my free Disney plus offer

Hi, I signed up to a new sim only contract which has 6 months of free Disney plus? How do I get it? My o2 shows Disney plus is not free?

Resolved! Text from O2 - Bill payment

Hey O2 FamilySo I had gotten a message from I believe yourselves on Wednesday and it claimed I hadn't paid my bill for March/April however I had paid it last Friday 28th March. My query is that IF the card details were wrong your system should have s...

Outstanding balance

I left o2 a few months ago and was told there is a balance remaining on the account but I've not received a letter and cant ring the customer service to find out. Any ideas?

Data Allowance reduced mid-contract

My 2 year contract is half way through and when I signed up I had 75GB of data, this month My O2 app is only showing 25GB data allowance, has anyone had this issue?Thanks

Giffgaff To O2 Help Anyone

Hi, I’ve just joined o2 got my new sim that’s working fine on the temp number, I wanted to transfer my giffgaff number over to o2 so i got the pac code yesterday and did the form which said my Number would be transferred today, this morning my giffga...

Mobile Data not working

Hi there,On Monday morning the 4g on Samsung Galaxy S9 stopped working completely and hasn't been working since. When using mobile data the 4g icon is visible at the top of my screen however only one arrow is lit up underneath it. This is the arrow p...

Bills

We are contracts which are split phone cost and tariff. Our contracts have now ended and we've paid for the phones, therefore our bills need to be reduced to reflect this. Can it be done online

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