On Thursday I bought a pay monthly phone. Since I don't have credit score, O2 asked me to pay a deposit - fine for me. So I had the first phone payment + deposit charged in my bank account. I also got an email "We've received your order. You're all set." and the my order contract "Your Legal Document.".
However, today I got a new email with the following information:
"Thank you for your email about your recent application for a contract with O2.
As well as our credit scoring system, we use business policies to assess all new applications. You didn’t meet our criteria so we were unable to accept your application.
As our business policies are commercially sensitive I am unable to discuss the specific reason why we rejected your application."
What does it mean? If I'm not receiving my phone, why it was charged? Many thanks
