Solved: Internet access

Lisa3 · ‎11-04-2020

Hi
I want to restrict which Internet sites can be accessed on the phone I have a contract with for my son. Can't seem to find any 02 contact details. Can anyone help please or advise if this is something I can do?

MI5 · ‎11-04-2020

@Lisa3

Restrictions are on unless removed.

You can also contact customer service to apply a spend cap and bar all charge to mobile payments Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎11-04-2020

@Lisa3

Age restrictions are enabled by default so under 18's cannot access illegal or gambling sites when using mobile data.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Lisa3 · ‎11-04-2020

Thanks however my son is over 18 but contract is in my name so don't want any extra costs lol

MI5 · ‎11-04-2020

@Lisa3

Restrictions are on unless removed.

You can also contact customer service to apply a spend cap and bar all charge to mobile payments Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Lisa3 · ‎11-04-2020

Thank you will contact customer services

MI5 · ‎11-04-2020

Welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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