Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Pay monthly sim wont register on network

I lost my phone ,,& got new 1 & new sim 2weeks ago from 02 shop its pay monthly since then ,I waited 24hrs,2 activate, but nuthink still 2day I'm paying £31 a month 4 nothink I can not receive txt call anything so cant even speak 2 no1 plez help

New Sim not registered

Hi All, I got my new phone and SIM on friday and it has yet to register! How long does it usually take because i'm starting to not enjoy my experience with o2. Thanks for your help in advance.

Resolved! Both of us have contracts

Myself and my husband have both separate pay monthly contracts. Would it make sense to have 1 contract for both of us. And if it is possible which contract do we go for? My contract is now up so I need a new contract. Thanks. Wilma

Resolved! Extra charges

I want to block numbers that charge me extra but I dont know how to do it.

Resolved! International Calls from Europe to Australia

How to avoid being charged 3 GBP a minute? I am currently in Europe but need to phone family in Australia from time to time. I was going to buy the international bolt on package, but apparently it only works if I am calling from the UK. It seems O2 T...

Changing tariff

We would like to downgrade our tariff rather than upgrade as we don't use all the data that we're paying for. Online there is only an option to increase data and under the circumstances we don't want to telephone. Can anyone help please?

Family Discount

Have sent a text with family O2 mobile numbers to 21500 but the response is the numbers aren't correct have checked and resent but still getting the same response. What do I do next as we are still being charged the full monthly amount?

Resolved! Upfront payment taken even though I never finished the upgrade

Hi, I was recently looking to upgrade, I got as far as choosing the phone, the plan and accessories, I put all my details in and card details but never signed the contract nor agree to any terms as I came to think I dont really need a new phone, upon...

Resolved! Need a nano sim for one of my numbers as have a replacement phone

Hi I bought my son who pay as you go sim registered to my account a new iphone xr to replace his iphone 6 which has hardware issues. As susch I need a new nano sim for it and I am unable to contact via phone, via the o2 app any customer services to o...

Changing Tariff

Hello, could you help me with something please? I have just changed my sons tarriff from one plan to another. He was on a sim only 10gb per month, unlimited calls, unlimited texts. £13 odd per month. I've changed it to sim only everything unlimited, ...

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