Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

eSIM and normal SIM

How do I get the eSIM working on my iPhone 11?. Do I need an eSIM pack from 02?I’ve taken the Physical SIM out of my old iPhone 6s and transferred to my iPhone 11. The 11 is working but the 6s still rings when I receive a call. The O2 website still s...

How???????

question. How else are people supposed to call you when the line is disconnected? I made a payment well over two hours ago and my service has still NOT been reconnected. And customer lines are only accepting calls regarding fraud

Payment Management team Contact Number Pointless

Is anyone ever able to talk to someone, at the Payment Management team on 0800 902 0217? I'm trying to discuss with them, to push back the date on when I'm meant to pay my monthly bill, but there is absolutely no one to talk to. The automated system ...

Sim card

Got new device all set up but sometimes fires up insert sim no service then ask which sim to use

Resolved! Remove Data Bolt on

I was wondering whether you can remove a data bolt by doing it online or the app? I can’t seem so find an option to remove via any of these - has anyone else? Many thanks.

Resolved! Handset upgrade

I signed up 3 months and 13 days ago and was GUARANTEED an upgrade in 3 months with no credit checks. Now I'm being informed that it'll be another 2 months 17 days until this is possible. What can I do? I feel I've been cheated and lied to!

Resolved! Device upgrade

I upgraded my airtime plan 4 months ago to £20 pm without upgrading my device but now I want to upgrade my device, when I go to upgrade it gives me a price for the whole plan does this mean my recently added plan of £20 pm will be added to any new up...

Resolved! VVM iPhone X

Struggling to get VVM working on imy iPhone with O2

Upgrade today and O2 will pay device plan

Hi, it says on my mobile O2 app that if I upgrade my device today that O2 will pay the remaining device balance (mine is £36) but when I click upgrade it tells me I have to pay the £36 in order to upgrade? How does this work, any help please

Resolved! Extend bill

I’ve extended my bill. And my phones been cut off twice. I don’t understand why this is happening it’s bad customer service. If I’ve agreed to something why is it being ignored not once but twice

O2

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