Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Sim not provisioned

Please help! I am a key worker and I desperately need my phone for call outs! I received my upgrade phone from o2 directly instead if through carphone warehouse. I inserted my new 5G sim, transferred my files from my old phone to my new one. The new ...

Upfront payment issue

HiTrying to pay upfront cost for contract but keep getting the same message cant check this card no matter what card I try and use.

News about phone delivery

I bought a phone on Thursday and all I got was an email with my contract. Since then I didn't get any info about delivery date, if it was dispached or when I should expect the phone. Is this normal? Do they usually send an email with delivery info? T...

Claiming upfront payment back

I purchased an Apple Watch and need to speak to someone to claim the upfront deposit back but every time I phone o2 there isn’t an option for this and the automated system cuts me off. Who do I call?

data

I've turned my Internet data off as I'm running out to connect to my mums Internet but its still going down. Any help?

Resolved! Disney+

I've just upgraded when and how can i start using disney plus?

Face book account hacked

My face book account was hacked and they sent me a txt to my mobile +7 (958) 8**Personal info** this was it with a PIN number to change my password and and another txt from this number with the same change my password from this number as well +44 786...

Sim only contract

I bought a new sim only contract... sim is not active yet but how do I fully cancel it? I have changed my mind about it

Unlock code not working

I have been trying to put a different sim in my galaxy s9 and said 'SIM network PIN blocked. Enter SIM network PUK'. The 8 digit unlatch code that O2 gave me doesn't work. Message says 'network unlock request unsuccessful'. Help! [Edit: topic title c...

Resolved! Deal through Mobiles.co.uk

Hi, I’m currently on a 12 month sim only plan with o2. I’m looking at upgrading to the iPhone XR, found a great new customer deal through mobiles.co.ukCould I take this new customer offer and be able to upgrade now or would I have to pay off the rest...

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