Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! What do I do if I have not received a device!

What do o do if I am being charged for a device I do not have !!!!! [Edit: topic title clarified]

Resolved! Do i need to upgrade or can i buy a new contract?

My contract is up soon and i want to stay with O2 but there's nothing on the site under £30, so i went to affordablemobiles.co.uk and saw that if i buy a new contract it's a lot cheaper than if i look on their upgrade section. do i have to get a new ...

Sim card delivery

I ordered a new pay monthly sim card Friday 10 April, this was next day delivery but with the Bank Holiday weekend I expected it by today and it still hasn't arrived. The royal mail tracking number also doesn't work when I check the tracking. With 02...

eSim

Hello....Can anyone shed any light on the following,1. Can an iPhone XS be connected with an eSim and have a watch also connected to it?2. Is it an easy process to go from a standard sim to eSim and again is it an easy process to switch back if neede...

Resolved! Discount not showing on new tarrif

Hi all. I took advantage of an offer to upgrade my sim only to 1 year, 15 GB data unlimited calls & texts for £20 p/m (on offer until Oct 4th, usually £35 p/m). However on MyO2 the tarrif says £35. Any ideas?

Friends and Family Code

I have had a friends and family discount for a number of years and am now looking to upgrade to a new phone. Can I transfer the code with me to a new tariff?Thanks

Resolved! number not ported over

I was told that my number would be ported over to my o2 phone by 6pm today but this has not happened. Cant get through on 202 and live chat is busy. Does this now mean it wont happen until at least monday?

keeping old number

i had an iphone 6 pay as you go and just bought an iphone 11 monthly, but it comes with a new number, i want to keep my old number but it won’t let me on the “keep my number” due to a pac code but i’ve always been o2 and i’m not switching to another ...

Resolved! stolen phone

has anyone got a phone number number for o2 other than the one 03448090202 as i keep ringing and after all the checks it say sorry cant help you today im trying to give them a crime number and get the emi for the police many thanks stewart

Restricted service

Paid my phone bill weeks ago, phone had been restricted and was unable to make calls send texts or receive any and yet my phone is still restricted and allows emergency calls only.. Although even this doesn't work as I needed to call an ambulance and...

O2

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