Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Which is the best way to receive tracking information on an accessory order?

According to DHL, it has been delayed. Regarding why and when it will be possibly delivered I must contact the sender (O2). O2 is unreachable by phone and myO2, due to he pandemic, understandably. I'd love to know if there's a more efficient way to c...

Resolved! 20Gb data SIM only contract only offer for £15 a month - is there a catch?

I am thinking of becoming a pay monthly SIM only O2 customer. I have seen O2 currently have a 12 month contract offer for 20Gb data with unlimited minutes and text for £15 a month. However, it says in the notes just below it "Get 20GB for £15*, for a...

Change from phone contract to sim only

My contract is ending in a month, I want to keep my existing phone and change to sim only. Currently can't get hold of O2 on the phone due to the Covid situation. I've tried to do this on line but can't find a way. Any ideas please?

Resolved! I've just paid my phone bill but also upgraded...

Hi guys so here's my issue: I paid my bill for my Huawei p20 on the 12th (this month) I have just done all the forms for an upgrade to an iPhone and the agreement says I'll start paying for this device when it arrives (this week), however, I just pai...

Resolved! Change contract ownership

My ex gf phone contract is in my name, she's recently gone and upgraded her phone still still in my name, this info has appeared on my credit report along with adding her address as one of mine. Is there any way to change the contract over to her nam...

personal hotspot

I have just moved onto a new deal and have been with o2 for 15+ years but since going onto a new sim only deal my voicemail messgaes have been deleted and my personal hotspot is now not working? I have tried calling o2 but they cut you off because of...

Resolved! Direct debit bill date..i need it changed

I'm trying to call O2 to change my billing date due loosing work through the virus. I have a new job but paid a different date.How can I do this

Absolutely no coverage/signal

I am having issues contacting O2 about my phone, There's nothing wrong with it, but I have no signal and everytime I try and contact someone using my housemates phone, I get cut off or ignored from their Twitter account. I am a little behind on my bi...

Disney +

HelloI took out a new O2 monthly contract on 11th April 2020 and my new phone and sim arrived today (14th April). I have downloaded the O2 app onto my new mobile phone and all is setup and ready. I took out this new contract based on the O2 offer of ...

Resolved! SIM has not arrived - cannot speak to 02

Hi, I ordered a SIM only deal that was ordered in the 3rd April. The line has been activated but I have not got the SIM. I tried to ring 02 and contact them online but was advised that they cannot speak to me as they are only dealing with vulnerable ...

O2

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