Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Upgrade/credit on my current account

I’m on a sim only plan and received some credit recently for poor service on my bill (meaning I haven’t had to pay my recent monthly bill as O2 credited me account). I would like to upgrade my sim only plan as I need more data. Do I still get to keep...

Free wireless earbuds help please

I've just renewed my contract for a Huawei phone who are running a free wireless headphone promotion, trouble is i need an invoice or receipt, which i haven't been sent, i can't call o2 as its urgent calls only, and can't see any live chat or email o...

My phones been cut off and I can’t get through! Or access online help me please!

I'm a pay monthly customer and my phone has been cut off, I've been trying and trying for weeks now to pay my bill but I can't get through to anyone to help, also I've tried going on my o2 app to pay but it either says that I have to wait 48 hours an...

Billing

Hi, There is a charge on my o2 Bill that I did not authorise which means that my bill cant get paid and I risk late fees. I need help on this ASAP as I don't have enough money to pay this unauthorised charge. Thank you in advanced

Switching providers need clarity

I am leaving o2 to join a different provider. My new sim card come through yesterday and so I requested a PAC number from o2 and followed my new providers proceadure. Once the number transfers over, will my current contract which is due to end tomorr...

O2 Contract via AO

Hello!I have another question now (yes I’m still faffing over a decision)If I take out an O2 contract via AO, I assume I will be given a new number (which I could change over I guess)?And would it start me off with O2 as a completely new customer? Or...

Move to sim only

Hi,My contract has ended and all payments have been made so i am eligible for an upgrade. I found the sim only deal i want (20GB, £15, 12 month) but when i proceed to the check out it says i am not eligible if i want to keep my number. The link for m...

Want upgrade but without Disney+ or other extra

Hi, I am looking to upgrade to a sim only deal but as I already have Disney+ I'm not interested in having it, or any of the other Extras - can I just order the upgrade without taking up the free Extra period AND without having any automatic renewal t...

Is this billing text fake?

Hi everyone, I have got a text saying "O2:We were unable to process your latest bill. In order to avoid fees, please update your payment information via: Is this a fake? Because I have never used any O2 products. This website address links to a logi...

Phone insurance

How do I remove my O2 insurance

O2

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