Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Buy data for other number

Can i buy data for my daughter phone

Upgrade Same day delivery refund

I ordered an upgrade last night and paid £9.99 for delivery today, which was supposed to be between 6pm and 10pm. I have had confirmation from the delivery service that the phone will be coming tomorrow instead, which I could've selected for free. Ho...

Speaking to someone about a bill

I need to speak to someone about my bill

£2 airtime discount not applied to bill

Hi, I signed up to the Disney + deal and the airtime discount is listed on my account as active from 9th April but the discount has not been applied to my bill is anyone else having the same issue?

Upgrade confusion

I've recently upgraded. When my new phone came I put the old sim in it. Now there are two numbers on my bill.

Stolen phone abroad

So my brother is in lockdown in Portugal in his live in vehicle. Has his phone stolen. He needs to check if he has insurance and get new SIM sent. He logs in and gets sent a code...to the stolen phone...so he can't log in. He has never used phone ser...

Upgrade and transfer account?

Hi Group. I’m looking to upgrade my phone (I have £134 that I will pay off of the phone) but I also want to transfer the account to a business one and keep the same number.I am just wondering a) how I do this? And b) should I wait to move to a busine...

Why does 02 block access via 4g to CCTV cameras?

Having been with O2 for decades it's finally dawned on me that it's time to change provider sadly....I have a home CCTV system that I have had no issues accessing remotely via 4g an now, all of a sudden O2 have blocked me from accessing it...Searchin...

Slow 4g download and upload in London

Hi all. Ive been trying to use my o2 Mate 20pro for hotspot uploading of large files. I ran speed test today as I was stuggling with slow transfers. It turns out my download is 30mb and upload is 1.6mb.... I ran the same test on my girlfriends Vodafo...

Discount code

Hi, has anyone been giving a discount code gives you 25% of your bill? Was told to log onto this 02 app follow enter details that were giving problem is not able to upload payslip.. please help anyone

O2

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