Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Insurance Replacement - Old Model sent as replacement.

Hi, I hope someone can help me, I purchased a Galaxy Note 9 when it was released and unfortunately just before lockdown in March my phone got damaged and the screen was cracked. I claimed on the insurance and received a replacement handset but have n...

Resolved! Changing to sim only

I would like to know how to go about switching to a sim only plan I currently have a contract that is due up in June? Can anybody help?

Resolved! Disney +

I added Disney plus and clicked on the link but have had no confirmation from Disney + and my address is not recognised. How do I try again / check the email address.

Resolved! how do I keep my tariff

Hi I had a text from O2 this morning saying my current tariff is up for renewal. I pay £11.29 a month and the tariff ends 20 May 2020, I tried to speak to someone in customer services but nobody was there. I wish to keep the tariff as it is. anyone h...

Resolved! New Online Order

Hi I just placed a new order to Saturday evening for a new contract, based on my credit check said I needed to pay a deposit which I have done however I have received no emails to say what's happening! Iam worried it didn't go through! Can someone as...

Cancelling an upgrade

Hi, Yesterday I upgraded using O2 Refresh, ending my existing contract 3 months early. I did this on a bit of a whim as I kept recieving notifications from O2, and my current handset is barely usable. I am moving to Australia at the end of the year; ...

Resolved! Keep my number not working

Hi, i am hoping someone can help me as i am getting very frustrated. i just upgraded from pay andgo to pay monthly. i asked to keep the number but the request keeps failing, so i have now a new number, which i was assured it wouldn't happen. the keep...

customer services

Hi does anyone know if the 02 customer service is open tomorrow? ( Easter Sunday ) i need to cancel an order and its due to come tuesday so the sooner the better.

Missed payment will this affect my O2 refresh

Hi guys.Due to the pandemic currently happening and me being off work on furlough I stupidly missed a payment on my O2 account and have been old I'm being disconnected in the next few days if payment isn't made.I have since made the payment this morn...

Resolved! unlimited minutes

hello can someone help i have unlimited minutes ,what i want to no is how long can i talk for before i have to hang up is it like bt they let u talk for 1 hour then u have to hang up and redial.

O2

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