Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Consolidation of contracts

We currently have 3 O2 contracts in our household. Just wondering if we can consolidate to 1 contract and whether this would be a saving to us?

Resolved! Upgrade exchange

Hi Community, I wonder if anyone has information/guidance on this. I managed to send my upgraded phone back to O2 in a Jiffy bag they sent me because I want to exchange my phone. It was all well until yesterday I got another Jiffy bag in the post, th...

Cannot make outgoing calls

I cannot make calls or texts. I get a message saying my calls are being transferred and then the line goes dead!! I am a key worker and I need to keep in touch with work and I am uable to do this! My bill is all up to date and I hae a £0 balance........

Disconnected device

Ive not been able to pay my last bill and my device has been disconnected and everything has been cut off. But i spoke to a o2 assistant and they had arranged for my device and everything to go back to normal and be useable. But its been 2 weeks and ...

Nhs discount

Im trying to arrange this but getting no where. Cant call as their not taking these. Can anyone help me set this up before my 28 days expire?

claim cash back

How do you claim back the £240 deal it said use form on o2 account but I can't see it

Resolved! O2 delievery

I ordered an apple watch last Tuesday, i received all of the online paper work, it said it would be next day delivery as i ordered early in the morning however it is nearly a week later and it still has not been dispatched?

Resolved! Error message: "SIM not provisioned for voice"

Hello, I got my new o2 sim yesterday -I was able to speak to someone via the online chat system who said it will take one working day for my number to be transferred. However, this morning I see the notification "SIM not provisioned for the voice" an...

PAC Code

Hi, I have three phone on my account so I can't use the text option to receive a PAC code for two of the phones. The live chat seems to still be down and calling 202 also gets no responce. Is there another way, I have looked to do this from MyO2 but ...

Bill Issues

Hi all not sure if anyone can help. Seemed to be having some billing issues and the money wasnt taken out of my account. I Got a notice in app saying pay withon 5 days or face charges. I went on the app and paid the balance. But the alert is still sh...

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