Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

It’s proving impossible to login on my mobile broadband sim to change payment details

Have been trying for days to login using data sim phone number to change payment details just says it doesn't recognise the number given and it's impossible to call o2 to ask

Resolved! Huawei promo

Hi all, can somebody please help, I've just upgraded to Huawei P30 Pro & the last 2 days trying to claim free ear buds promotion, they keep asking for proof of purchase and delivery note, all I got is screenshot of my order on My O2 app. Not good eno...

A bill

Needed a little time to pay my bill tried ringing them to talk to management but get an automatic message and then hangs up can't email them or chat to someone just wanted to let them know that the remaining of my balance will be paid of by Wednesday...

Ordered the wrong colour

can someone help me I've just placed an order as a surprise for my gf but ordered the wrong colour hand set

Meep my old number

I moved from EE to o2 this week. I can't seem to change my number online, once the form is submitted I keep getting an email saying unsuccessful. I have rang 202 and it's not considered urgent (which I understand but it's frustrating as I need the nu...

Bundle

I've already topped up twice today £20 and £10 eqivalent to £30 and my bundle has not activated

Resolved! S20 Ultra Pre-Order

Hi, So I Pre-Ordered a Samsung S20 Ultra in store on the 29th Feb 2020 as part of an early upgrade. I paid a £50 deposit in-store for the Pre-Order and recieved a text message straight away confirming the order with a reference number and telling me ...

Resolved! Payg credit

How long does it take before credit from my payg plan show on my new pay monthly bill

Order for Ipad

I’ve ordered an iPad 2020 and went through the finance bit and then payment details. Used pay pal this processed and then a page came up saying there was a problem and it saved my basket. I duly went back on and ordered again using my credit card num...

Resolved! Spending cap

How do I deactivate spending cap on my sim

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