Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Message not sent, phone number formatted incorrectly.

Hi! I'm based in the UK and I've been attempting to message an American phone number, but every time I do I receive the error message "Message not sent. Phone number formatted incorrectly." This is with all international numbers, as I tried to messag...

Activating a new sim to an already contract phone

Hi guys This question has probably been asked so many times, but im getting quite frustrated at not getting anywhere via 202 when called. I am a contract iphone user and have recently upgraged to the iphone 11..... A new sim was sent and received tod...

Leaving O2 but paying for a second family member

My contract is up bu my account is also paying for a second family member Can I stop paying for my own phone and continue to pay for the other? Basically I want to leave 02 but I'm happy to keep paying for my other family member

Resolved! How to use voicemail transcription on iPhone SE 2020 & iOS 13.4

How can I use voicemail transcription (i.e. Voicemail automatically transcribes the text of the message) on iPhone SE 2020 running iOS 13.4? I have read that O2 supports it and I'm running the latest version of iOS. I just can't work out how to use i...

Bill payment

I have paid half of my outstanding phone bill but cant afford to pay other half and cant be cut off phone, and cant get through to speak to anyone. Someone please help

Data Not Working

Starting last month, I paid my phone bill and for the entire month data did not work. This month it is doing the same, I have issued a ticket and been told there are no connection issues in my area. I've reset my phone multiple times on different occ...

Order receipt to claim huawei gifts

Hello, im trying to find where my proof of purchase is for my huawei i recently bought. I cannot seem to contact o2 due to the virus restrictions.

New sim card registration

I upgraded staying with the same number, the sim that came with the new phone is not allowing me to make calls or send texts as its saying it's not registered... how do I active it?

It’s proving impossible to login on my mobile broadband sim to change payment details

Have been trying for days to login using data sim phone number to change payment details just says it doesn't recognise the number given and it's impossible to call o2 to ask

Resolved! Huawei promo

Hi all, can somebody please help, I've just upgraded to Huawei P30 Pro & the last 2 days trying to claim free ear buds promotion, they keep asking for proof of purchase and delivery note, all I got is screenshot of my order on My O2 app. Not good eno...

O2

Forum Posts