Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Port in request refused

Hello. Just joined O2 from EE. I have made several attempts to migrate my EE number over using the PAC code provided by EE on the O2 online form. I keep geting the request refused either because the information provided for our security checks is inc...

Resolved! Can I cancel airtime but pay device plan

Can I continue to pay off my device plan and cancel my airtime to move to another network ? I’m on o2 refresh

Applying discount

I have upgraded my mobile on 14th May but the device is now out of stock, despite being told that it was in stock at the time of upgrading. The problem I'm now having is that I thought I would apply my 25% discount while waitnig for delivery (no date...

Resolved! Bolt ons

Does anyone knows, how can I remove an active bolt on?Tried to manage this in my O2 account, but there isn't available option for removal.I am trying to get rid of the extra payment for mobile insurance?

Resolved! Huawei p40 pro

Does anyone know if O2 are going to get the Huawei p40 pro ?

Resolved! 02 closed?

my son has been mugged for his phone and i cancel it. Cant do it online and 02 arent picking up the phone

Resolved! Pac code

Just changed to 02 from ee. Have put in the pac code (3 days ago) to keep my old phone number but nothing has happened. What can i do

Resolved! Switch to O2 and keep my number- 2 Months delay

Hi everyone, I couldn't any similar query so decided to write it down. I am trying to switch from 3(Three) to O2 and keep my number.I followed all steps like I've been informed.I collected my new sim, had PAC number from 3 (previous provider) and sen...

Resolved! PAC Code

I've just switched to O2. I ordered my SIM on the 14th and I supplied a PAC code at the same time. I recieved my SIM on Saturday. I haven't received any acknowledgement of offering my PAC code. Am I supposed to get a text telling me when it will be c...

Resolved! Incorrect name

Hello, I have been with you for years and my name is spelt incorrectly please can this be rectified I have emailed also

O2

Forum Posts