Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

End of contract but no upgrade?

Hi, my contract runs out on the 13th June but I do not want to upgrade my phone. I just want a sim only deal. How do I find out what I can do because I can’t speak to anyone and I don’t want to keep paying the same amount on my phone bill?

Resolved! sms messages%20not%20received%20from%20server

Not able to set my apple account up properly as I can not receive text messages. I need to know if my 02 account has blocked sms messages getting through to my server and back to my phone?

Resolved! Contract

What happens at the end of a sim only plan when contract ends? My amount is going up so to stop this do I change tariff or is it a new SIM only contract? I do not want a new phone.

Resolved! Getting a new SIM to work on an existing O2 account iPhone6, when the old SIM was cancelled

Hi, I'm posting a problem that my elderly mother is having, she can't sort this out herself so I'm trying to help. My mother lost her phone last week, and phoned O2 to let them know. They cancelled her SIM, and sent a new one out in the post, which a...

Resolved! My student discount code is being refused

Hello, I have been trying to get the 20% discount on my data contract (not device), and I am having trouble. I have sent a SMS to 61202 with my Unidays code, when I received my phone as I was told to do by the customer support assistant, and I am bei...

Resolved! PAC code when you have multiple numbers

I have just got a new phone but I’m still with O2. I want to keep my old number but I dont know how to get a PAC code so I can keep my number when I have multiple numbers. I’ve tried searching my o2 but I keep getting sent round in circles.

Disney+ subscription not working

Hi, Recently upgraded my phone contract (SIM only) so that I could get the free 6 month Disney+ subscription. Activated the offer few days ago (10th May) - put in my email details (different from those that O2 have) but was working fine. Went back to...

Resolved! APN settings for pay monthly sim

Does anybody know the latest O2 APN settings for UK pay monthly sims?

Unable to make calls/use Internet on my phone

In March I returned from living temporarily abroad and racked up a bigger phone bill than usual for international calls etc. This bill has now been payed in full. Despite this, I am unable to make any calls or use the internet on my phone unless I am...

Error Code 30 - Apple Watch

I've had my Apple Watch for a while which was connected to my previous Iphone however, since upgrading my handset, my mobile data on my watch does not work. Although I am pyaing monthly for the service, I am not getting it. I have tried resetting the...

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