Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Samsung s20 ultra not receiving texts

Please can someone possibly offer a solution that i may have missed. Just swapped over sims to 5g as i have got a Samsung s20 ultra everything is working apart from i can't receive text messages. I've waited 24 hours as o2 suggested I've removed the ...

Phone won't turn on

Hello, My phone won't turn on. I can't access the IMEI number in order for the phone to be sent in for repair. For an upgrade it will cost a minimum of £350 which i don't have. If i just order a new phone i will end up with two monthly contracts. I c...

Resolved! Sharer

I have already got a iPhone and recently got a iPad and I was wondering if I can share data between them.

Higher monthly charge than agreed

Getting really hacked off, can't speak to anyone regarding this new contract I took out!!!Originally ordered on line, but order wasn't processed as O2 overwhelmed by orders af start of lockdown.Managed to call and spoke with Hannah, agreed a 24 month...

Add more data allowance

I would like to add more data

"default" - on credit file

hello all, good evening and hope you are all well. I took out an O2 SIM only contract in Jan 2020. I cancelled the contract 3 days later, as I changed my mind. I never used the O2 sim, and the O2 customer services team assured that the account has be...

Not receiving texts

HiCan anyone help please? Ive tried o2 to no avail.I recieved my new galaxy note 10 lite yesterday.My number has moved over onto my new sim , except I am not receiving text messages at all.I have tried all the remove the sim put it back in and switch...

New Sim - problems

Hi all, So bit of background, my car was stolen towards the end of april and my phone was unfortunately in the car. I phoned up o2 and reported it, they sent out a replacement sim. I wasnt getting any signal so i contacted o2, who said the sim seems ...

New phone, no texts coming through after set up

I had an old iphone se (2016) and ugraded to a new one yesterday. it arrvied today, the new iphone SE 2020 I put the new sim in, and on my old phone I messaged the swap number and followed the instructions. All well so far, calls and imessages workin...

phone not receiving text messages

new phone delivered today but text messages not coming through

O2

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