Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Upfront Cost Refund

I tried to take out a contract for an Apple Watch and it was an upfront cost of £20. I was unfortunately declined but the upfront cost is still in my pending transactions. I did this back on the 3rd of May... does it usually take this long? I can’t g...

Resolved! Increase my spend cap

Hi. Please can you advise me on how to increase spend cap via o2app. Thanks. Malcolm

Resolved! Insurance claim

Hello!I just damaged my phone and I want to make an insurance claim. How can I do it?

Resolved! Activating my SIM?

Good evening,I've recently switched over from EE, and got my new SIM. After I got a text saying to not turn on my phone until after 6pm, I turned it on not long after, only to find that it's not activated. It recognises that it's am O2 card, and the ...

Reducing my monthly bill

I need to try and reduce my monthly bill

Resolved! Why Can't I downgrade my Airtime plan? Why does it go up if I upgrade my device?

Hello, I want to know how I can lower my tariff. It is currently on the airtime plan (unlimited calls and too much data) costing over £20 per month. There are no options online to do this - I have checked several times and I cannot even request it. T...

Call abroad

I cant call abroad on mobile phone nuMber

Resolved! Phone rwpair

I had a smudge mark appear on my screen when you rub it it goes away then after a few minutes comes straight back help

Resolved! Upgrade data query.

Hi. I’m wanting to upgrade to an iPhone 11 128gb. The minimum data on the options I can select for that is 5G. However I don’t need that much data and want to make my monthly airtime payment as small as possible.Does anyone know how it is possible th...

Keep my number

Hi there everyone my girlfriend just got an Iphone SE 2020 64GB red 24 Month contract Mobilephonesdirect (Arrived Yesterday) She has an old contract with Tesco and wants to transfer her number over to o2... (Has Tesco Pac Code) I whatsapp video calle...

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