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Cheaper Tariff

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StaceTR
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on ‎15-06-2020 06:48

on ‎15-06-2020 06:48

How can I move to a cheaper tariff? I have 11 months left on my contract but would really like to reduce my monthly outgoings. I never use even half of my allowances but the only tariff options in the My O2 app are more expensive than I'm currently paying.
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MI5
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on ‎15-06-2020 06:55

on ‎15-06-2020 06:55

@StaceTR 

If you are on a refresh contract taken after March 2018 you can. 

https://www.o2.co.uk/refresh/flexible-tariffs

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎15-06-2020 06:55

on ‎15-06-2020 06:55

@StaceTR 

If you are on a refresh contract taken after March 2018 you can. 

https://www.o2.co.uk/refresh/flexible-tariffs

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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StaceTR
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on ‎15-06-2020 07:39

on ‎15-06-2020 07:39

I don't know if I'm on a refresh contract. According to the information in the link you provided, the tariffs available to me show in the MyO2 app but all of these tariffs are more expensive.
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MI5
Level 94: Supreme
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on ‎15-06-2020 07:54

on ‎15-06-2020 07:54

@StaceTR 

That would suggest you can't lower it then.

You could try calling customer service to check Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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