Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 236007 Views
  • 2 replies
  • 2 kudos

How to remove spend cap

Hi I have a spend cap on my pay monthly contract which I wish to remove.How do I go about doing this?

James60 by Level 1: Joiner
  • 1359 Views
  • 1 replies
  • 0 kudos

Payment Management Team: non-contactable

Have been advised to contact Payment Management Team (PMT) to set up a payment plan as I am now out of work owing to Covid-19 lockdown. I'm unable to connect with PMT at all - none of the few telephone numbers listed allow this. They are all automate...

plk by Level 1: Joiner
  • 2591 Views
  • 6 replies
  • 0 kudos

Buying Apple Watch

Hi!I am trying to buy an Apple Watch, however when I get through to the last phase, I choose the number I want associated with the watch and then it says I need to set up a direct debit on the account before I can make my purchase?I pay monthly by di...

Zak by Level 1: Joiner
  • 420 Views
  • 3 replies
  • 0 kudos

Volunteer work

Hey all I am currently volunteering for NHS throu a company called life savers Scotland I use my phone a lot mostly data for maps etc but it's really earing my data is there anyway to upgrade but don't want to pay to much as I am on furlough as well

McGreggor by Level 1: Joiner
  • 425 Views
  • 2 replies
  • 0 kudos

Fifa

Hi . A few weeks ago I made a payment with ea sports on my Xbox where I brought something and I managed to put the charge on my phone bill and when my bill was due I played for it . But when I tried again it's not allowing me to do this. If there is ...

Jbaker3 by Level 1: Joiner
  • 600 Views
  • 2 replies
  • 0 kudos

Resolved! Transferring my old number

I've been trying since yesterday to transfer my old number to my new Sim-Only plan, but the form at https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number/online-form seems to be broken (after the first page). Am I doing som...

Tim227 by Level 1: Joiner
  • 1393 Views
  • 8 replies
  • 0 kudos

O2 Haven't taken my direct debit

Hi guys, Just a quick one; o2 haven't taken this month's bill. I understand it's Labour Day (01/05 at time of writing) in Europe, so is it a case of O2's operations being based in the EU and alas, payment not taken today. Or is there an issue?

Rossc92 by Level 1: Joiner
  • 951 Views
  • 5 replies
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Sim only contract O2 refresh

Hello, I am an O2 customer. I am able up upgrade my sim only contract to unlimited data. And above the select plan there is a notification about O2 refresh and being able to change the plan in 3 months. Does that mean I can revert back to 10gb from u...

FJab by Level 1: Joiner
  • 505 Views
  • 2 replies
  • 0 kudos

Airtime Plan

I pay my device plan and airtime plan separately but never use the airtime, can I cancel the airtime plan so I don't have to pay it anymore, but still go on paying my device plan?

Clarissa by Level 1: Joiner
  • 1873 Views
  • 5 replies
  • 0 kudos