Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 236108 Views
  • 2 replies
  • 2 kudos

New phone door swap!

Hi, Has anyone done a door swap before? I bought an iPhone 11 two weeks ago and have had a few problems with it charging as it faulty, anyhow finally managed to get through to them on live chat today and they are arranging for a door swap. Im assumin...

vikki-b by Level 1: Joiner
  • 678 Views
  • 3 replies
  • 0 kudos

Any way to speed up the unlocking process for a key worker please?

Hi o2, I am an o2 customer. My son is a key worker. His old phone died and I have given him my old iphone6 to use. The phone is locked to o2 and he wants to use it with another network. I filled out the online form requesting an unlock, supplying the...

sololite by Level 1: Joiner
  • 627 Views
  • 2 replies
  • 0 kudos

Making calls

I have a Samsung Gakaxy Tab A tablet bought last October. I have mobile data and call making facility. Everytime I try to make a call it cuts off straight away. I have only tried making calls from it this week and cant work out what to do. Can anyone...

Resolved! Can I cancel for free?

Hi all, have a question regarding my contract I have roughly 6 months left on my contract and I wish too leave O2 however bit unsure if I would have to pay anything. It offers me the option to upgrade for free with O2 refresh but I don’t wish too, wh...

Jg2626 by Level 1: Joiner
  • 982 Views
  • 6 replies
  • 0 kudos

New tariff

Hi,I recently received a letter saying I am beyond my minimum contract term and I’m being moved to a new 30-day rolling refresh contract, which will save £11 a month. However, I have just received a text message which says my monthly plan will stay a...

Liam4 by Level 1: Joiner
  • 373 Views
  • 1 replies
  • 0 kudos

Can't receive text messages after porting number from EE

Hi Everyone, Hope someone can help me as I can't get through to O2 and there is no web chat etc available, and they dont respond to facebook messenger either. I have recently got a new android phone on O2 pay monthly contract and ported my number ove...

Dan_O by Level 1: Joiner
  • 8109 Views
  • 9 replies
  • 0 kudos

Credit Refund

I have a credit on my account of circa £400, obviously in the current climate it would be very handy to have that cash available and refunded to me. I have tried calling and asking through twitter but I can't get throug to anyone.Does anyone know ano...

Returned Device

Hi All,I returned my Apple Watch and it got delivered to o2 on Tuesday morning, then on Wednesday I rang them and they said that they marked it as returned, I received the text that it has been returned and they told me it would take a day to cancel ...

Kazzy by Level 1: Joiner
  • 367 Views
  • 1 replies
  • 0 kudos

Data plan for Apple watch

Can anyone please tell me the monthly cost of connecting an Apple 5 series watch with cellular to my existing monthly data plan? Does the watch then use the data from your phone? I cannot find this info anywhere! The watch will not be purchased from ...

Kaycee109 by Level 1: Joiner
  • 990 Views
  • 5 replies
  • 0 kudos