Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Paying for free tablet

When I signed up for my latest phone package in the o2 shop in trowbridge. I was asked how do you fancy a free tablet,I thoughtcompletely free of charge. I now find I am paying 10pound 45 per month for something I didnt really need. I think I was con...

Resolved! port not completed 5 days, cant receive calls from non-o2 networks or landlines

Many thanks for anyone reading and trying to help. i moved from EE, porting requested 24 may, was due to be completed 26 may, my o2 line started to show up as ported number from 26 may in outgoing calls but calls and texts to me still went to EE numb...

Cant recieve incoming texts

Hi,I upgraded to a Samsung A20e yesterday on a new tarriff. I did sim swap via text message yesterday morning as i am keeping my number. Unfortunately i cannot recieve incoming texts. Please can you advise if the sim swap has been completed and if th...

Upgrade sim swap issue

I upgraded on Sunday to Samsung s20, received Monday, Monday night I did the simswap but can't receive any texts. I can send texts, revieve and make calls etc but just not receive any incoming texts. This has been well over 24hrs now and when I calle...

Pocket hotspot

How do you cancel your order of you no longer want it? Would you still need to post it back or just pay for the device?

I need proof of (online) purchase to get Huawei Cashback

Hello, please where or how do I get a copy of receipt or invoice? I purchased a new handset online which was posted out to me but I need proof to get cashback from Huawei. Many thanks

Resolved! Upgrade gone wrong

Hi Everyone! I upgraded my phone yesterday and stupidly chose the wrong model. I now want to send it back but not sure how the process works, also, what happens to my contract - does it revert back to the old one? I want to exchange the phone I recei...

Direct debits

Hi. How can I change my direct debit date? I have been furloughed so my pay day has changed to a later date in the month, and my phone bill comes out on my payday.I tried to ring O2 but the customer service number automatically hangs up on you if you...

no internet

i have no internet on my phone for two days now ive checked the used and i have 100GB left my bill has been paid and not due yet, i have no 4g sign at all.please help

Keep my number

So Just this week I decided to move to a monthly contract from pay as you go as I'm going to be making a lot of texts and calls due to the current situation. I took advantage of one of the offers but I really needed my old number to be transferred to...

O2

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