Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 236087 Views
  • 2 replies
  • 2 kudos

New tariff

Hi,I recently received a letter saying I am beyond my minimum contract term and I’m being moved to a new 30-day rolling refresh contract, which will save £11 a month. However, I have just received a text message which says my monthly plan will stay a...

Liam4 by Level 1: Joiner
  • 373 Views
  • 1 replies
  • 0 kudos

Can't receive text messages after porting number from EE

Hi Everyone, Hope someone can help me as I can't get through to O2 and there is no web chat etc available, and they dont respond to facebook messenger either. I have recently got a new android phone on O2 pay monthly contract and ported my number ove...

Dan_O by Level 1: Joiner
  • 8108 Views
  • 9 replies
  • 0 kudos

Credit Refund

I have a credit on my account of circa £400, obviously in the current climate it would be very handy to have that cash available and refunded to me. I have tried calling and asking through twitter but I can't get throug to anyone.Does anyone know ano...

Returned Device

Hi All,I returned my Apple Watch and it got delivered to o2 on Tuesday morning, then on Wednesday I rang them and they said that they marked it as returned, I received the text that it has been returned and they told me it would take a day to cancel ...

Kazzy by Level 1: Joiner
  • 367 Views
  • 1 replies
  • 0 kudos

Data plan for Apple watch

Can anyone please tell me the monthly cost of connecting an Apple 5 series watch with cellular to my existing monthly data plan? Does the watch then use the data from your phone? I cannot find this info anywhere! The watch will not be purchased from ...

Kaycee109 by Level 1: Joiner
  • 990 Views
  • 5 replies
  • 0 kudos

Resolved! Apple ID

I keep receiving update notice on settings App for Apple ID. I am asked for password and then screen shows updating Apple ID I am then asked to enter passcode . When I complete this after a short while I get message to do again. I can’t stop this hap...

md3 by Level 1: Joiner
  • 1019 Views
  • 6 replies
  • 0 kudos

Resolved! free smartwatch with contract

Hi there. I have just 02 refreshed to a new Galaxy S20 Ultra with a free smartwatch. How do I go about claiming this watch. Any help will be greatly appreciated.

Letia by Level 1: Joiner
  • 1496 Views
  • 3 replies
  • 0 kudos

Cancellation of my refresh contract

I have been with 02 for some time now. I have a refresh contract that I took out in September of 2019. I want to cancel the contract and pay off the money that is owed. I know I have to pay the device plan. Is there any other costs or not to be paid

Ian48 by Level 1: Joiner
  • 495 Views
  • 2 replies
  • 0 kudos

Replacement sim card

I need a new sim card, with covid 19 predicament I can't seem to order a replacement anywhere, I've cancelled my direct debit till I can get this sorted, any help is appreciated!

Bmanto by Level 1: Joiner
  • 1022 Views
  • 7 replies
  • 0 kudos