Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 236293 Views
  • 2 replies
  • 2 kudos

New to o2. Changed from Vodaphone to o2 and kept my number

Hi Could anybody help me please.I changed to o2 and kept my number.I have set up my phone but the number that came with the SIM is showing and not my original mobile number which I want to keep.Does anybody know how long this will take to change or, ...

Joanna7 by Level 1: Joiner
  • 568 Views
  • 3 replies
  • 0 kudos

+18 restriction

Trying to remove/set up parental control so can access +18 sites, I don't have a credit card and due to Corona cant go into store. Have tried phoning but no opition is available. What can I do?

Ryan1997 by Level 1: Joiner
  • 747 Views
  • 4 replies
  • 0 kudos

charger

my charger gets hot when I charger it do i need a new one

Resolved! How to swap damaged SIM

Hi, how can i order a new SIM, it stopped working?

Nnl by Level 1: Joiner
  • 599 Views
  • 4 replies
  • 0 kudos

Change number to old number

I’ve switched from an o2 pay as you go sim to an o2 contract. I want to get my old number back. I’ve tried to do it twice only through the online form and once over the phone. It still hasn’t worked and now I can’t talk to a consumer helpline as it i...

Eleanor by Level 1: Joiner
  • 503 Views
  • 3 replies
  • 0 kudos

Insurenace

I’ve just upgraded one of my phones to an iPhone 11 Pro. I had insurance on the previous contract but want to know if this transfers automatically onto the new phone or do I need to take out a new policy? Thanks

Diane5 by Level 1: Joiner
  • 389 Views
  • 2 replies
  • 0 kudos

5G sim 1 not provisioned

I have recently upgraded to the Samasung S20+ and it says sim 1 not provisioned, I have looked at community posts that have had the same issues and that have been solved and tried what it says on them, no matter what I do it doesn't work, getting fru...

Upgrade

I am on contract, and still have 11 months left on my contract, but I have a message in my o2, that says I can upgrade today on o2 refresh, and they will pay my existing contract off for me, could someone tell me more about it please