Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 236638 Views
  • 2 replies
  • 2 kudos

Signed up for a new contract yesterday, Help?

Email came in yesterday saying order was recieved, however It's meant to be delieverd tomorrow and I have no orders under my 02? No Email about despatching or anything else. Payment was taken for the upfront cost of the device. Nothing since regardin...

Resolved! What happens when you upgrade your tariff?

Hello,I've recently been eligible for an upgrade to my tariff and have found one that suits my needs. I’m not quite sure how the process will work and whether I'll get charged as soon as I upgrade or when I usually get my bill.

Akn by Level 1: Joiner
  • 674 Views
  • 4 replies
  • 0 kudos

ESim

Hi, Is it possible to obtain a ESim with this current situation? or shall I wait until life is back to normal. thanks for any help James

VAT added to monthly contract

I am being charged VAT on top of my monthly contract price. I was never made aware that there would be added VAT. I thought that VAT could only be added to business contracts?Thanks

JNB12 by Level 1: Joiner
  • 4450 Views
  • 16 replies
  • 0 kudos

My contract

Hi can anyone help me I am trying to view my contract but can’t seem to find it anywhere I’ve tried contacting o2 to no avail

ellie8 by Level 1: Joiner
  • 823 Views
  • 3 replies
  • 0 kudos

Resolved! Keep number on my new 5g sim

What is the number I need to text to swap my number from my old 4g sim to my new 5g sim? What is included in making sure this works correctly?

Bud by Level 1: Joiner
  • 2919 Views
  • 3 replies
  • 0 kudos

Delivery

Hey i placed an order in Friday and paid for Saturday delivery. On friday night i got an email to say that it was on its way however it did not arrive. In the email there waa a tracking number but have no idea who the courier is to track it. I have a...

Ross3107 by Level 1: Joiner
  • 568 Views
  • 2 replies
  • 0 kudos

Help with my Sim Only account!!

Hello all So long story short, I took out a 12M Sim Only contract with Carphone Warehouse, then at the start of April, I got the offer to upgrade, which I enquired about on here as to wether it would affect my credit score, check on my previous posts...

Josh261995 by Level 1: Joiner
  • 2142 Views
  • 14 replies
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How do I order a new SIM to replace my damaged one?

So my SIM card has suddenly stopped working, it's not receiving any service or allowing me to turn on mobile data (I'm using an iphone 8). I've tried the SIM in a number of my old o2 and unlocked phones and it has the same issue, regardless of device...

DanL1991 by Level 1: Joiner
  • 3854 Views
  • 3 replies
  • 0 kudos

Disney Plus double charge

Hello all.I added Disney Plus to my account under the Priority offer.My bill this month shows two charges for Disney Plus for April-May and May-June.I don't remember reading anywhere that two charges would be taken in one months bill.Has anyone else ...