Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 236065 Views
  • 2 replies
  • 2 kudos

Resolved! free smartwatch with contract

Hi there. I have just 02 refreshed to a new Galaxy S20 Ultra with a free smartwatch. How do I go about claiming this watch. Any help will be greatly appreciated.

Letia by Level 1: Joiner
  • 1496 Views
  • 3 replies
  • 0 kudos

Cancellation of my refresh contract

I have been with 02 for some time now. I have a refresh contract that I took out in September of 2019. I want to cancel the contract and pay off the money that is owed. I know I have to pay the device plan. Is there any other costs or not to be paid

Ian48 by Level 1: Joiner
  • 495 Views
  • 2 replies
  • 0 kudos

Replacement sim card

I need a new sim card, with covid 19 predicament I can't seem to order a replacement anywhere, I've cancelled my direct debit till I can get this sorted, any help is appreciated!

Bmanto by Level 1: Joiner
  • 1022 Views
  • 7 replies
  • 0 kudos

How to remove spend cap

Hi I have a spend cap on my pay monthly contract which I wish to remove.How do I go about doing this?

James60 by Level 1: Joiner
  • 1359 Views
  • 1 replies
  • 0 kudos

Payment Management Team: non-contactable

Have been advised to contact Payment Management Team (PMT) to set up a payment plan as I am now out of work owing to Covid-19 lockdown. I'm unable to connect with PMT at all - none of the few telephone numbers listed allow this. They are all automate...

plk by Level 1: Joiner
  • 2593 Views
  • 6 replies
  • 0 kudos

Buying Apple Watch

Hi!I am trying to buy an Apple Watch, however when I get through to the last phase, I choose the number I want associated with the watch and then it says I need to set up a direct debit on the account before I can make my purchase?I pay monthly by di...

Zak by Level 1: Joiner
  • 420 Views
  • 3 replies
  • 0 kudos

Volunteer work

Hey all I am currently volunteering for NHS throu a company called life savers Scotland I use my phone a lot mostly data for maps etc but it's really earing my data is there anyway to upgrade but don't want to pay to much as I am on furlough as well

McGreggor by Level 1: Joiner
  • 425 Views
  • 2 replies
  • 0 kudos

Fifa

Hi . A few weeks ago I made a payment with ea sports on my Xbox where I brought something and I managed to put the charge on my phone bill and when my bill was due I played for it . But when I tried again it's not allowing me to do this. If there is ...

Jbaker3 by Level 1: Joiner
  • 600 Views
  • 2 replies
  • 0 kudos

Resolved! Transferring my old number

I've been trying since yesterday to transfer my old number to my new Sim-Only plan, but the form at https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number/online-form seems to be broken (after the first page). Am I doing som...

Tim227 by Level 1: Joiner
  • 1393 Views
  • 8 replies
  • 0 kudos