Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Disney plus

When will I get my Disney plus code for 6 months free?Included in my order but not received a message advising the code

Phone on O2, but not purchase directly with O2

I am about to upgrade my phone, which is currently an O2 contract. However, the phone I want is a lot more expensive directly through O2, so therefore I am buying from elsewhere, but staying with O2 network. Obviously, I want to keep my existing numb...

wifi calling changed? Now needs mobile signal 1st

I'm back underground where there is no coverage (been a while). This time wifi calling won't establish. If I go back to where there is coverage then fairly quickly (no idea how quick this needs to be) go back under and connect to wifi then wifi calli...

Resolved! Living in the Isle of Man

I'm currently living in the Isle of Man. I'm due to upgrade but have yet to update my address. Can I still be an O2 customer in the Isle of Man? If so do i just update my address and process my upgrade? TIA

Resolved! 3 months into new contract & want to cancel

Hi, I am only 3 months in to a 24 month contract but want to cancel the contract. I understand I will have to pay termination charges of about £400 but how do I actually pay off this contract? And can I keep the phone after I cancel?? Thanks.

New User Billing

Am new to O2 and ordered two new Pay Monthly SIMs on 1st July. SIMs not yet arrived (Sunday 5th July) and have therefore not been activated. VERY unhappy that am being billed for both SIMS from 2nd July.Not only sharp practice but probably illegal to...

Direct Debit payments

I want to change my Bank details for my Direct Debit monthly but cannot find anywhere on the website to do this. It just keeps sending me round and round but no answer. Can't phone because the lines are limited. How am I supposed to do this,I'm chang...

Extras

I’ve setup a new sim only contract and the go to extra was Disney+, when setting it up I stated I already have this service. I was told I would have the option to pick from amazon music, amazon video and a few others however on my extras it only give...

Delivery address not in system

HiI want complete a purchase however I cannot find my work address for delivery in the system. Why is there no option to manually add the building name etc?? Seems a common problem but don’t seem to see a fix. Please help.

Number transfer

Bought a new contract phone and want to keep my old number have filled in the form online but keep getting an email saying the mobile number is not registered to the pac code ? I am using the code that was supplied by my old net work EE . Can anyone ...

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