Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Phone bill

Can I request a discount please?my tariff is coming to an end and I can't afford the payments I'm not working at the moment.ThanksJenny

Spend cap

I have received a message saying I have used half of my spend cap. You are not letting me log into my account! Please explain! My name is Sarah and my number is **personal info** for confirmation. [Mod edit: Please do not share personal details as yo...

Why won’t complaint at o2 respond to my email

Hi it’s Kyle just wondering why complaints are not responding even though I raised my complaint on the 10/05/2024 about internet slow or no internet at all. This is has 2 months now I have called o2 customer service they have raised and raised it no ...

Login without phone number

Login in to my account without using mobile number

Resolved! eSIM

Dear o2 Today I switched from a contract to an eSIM only deal paying £19 pm for 100GB. I had to pay off the remainder of my payments first. What happens next? Can I take out my old SIM card and just use my phone normally? I have set up an eSIM.Will o...

Resolved! Credit score help needed.

Hello I have an o2 account for quite a while. I do not have any debt or arrears on it however in march 2 random o2 accounts have showed up on my credit score and have been there ever since sowing there are some arrears on them. Needles to say it has ...

Decrease my data

Hi, my current data is 6 GB. And I'd like to decrease or remove my data as I don't need data on my phone. Could you please help me? Thanksmy phone number is *********** [Mod edit: Please do not share personal details as your posts are visible to the ...

Resolved! Replacement battery versus phone upgrade

Hi all, advice welcome, please and thank you! I've been with O2 and its previous identities for over 30 years now but android technology is leaving me behind I have a Huawei handset on Pay Monthly contract (a 'Custom' monthly charge of around £15). T...

Sim swop

Hi my sim has stopped working and I had an email saying sim swop

No signal

I've had no mobile signal for 3 days, the fault report says upgrading is happening in my area until 14th Aug!! How do I request a refund of my monthly bill as I cannot use my phone!

O2

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