Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! How do I cancel my contract?!

Hi,I've moved to the Isle of Man, where there is no O2 coverage, so I'd like to cancel my contract. I no longer possess my SIM card, and can't sign into my MyO2 account because I can't receive the code. I used to be on Virgin Mobile, and was under th...

Where is my order?

Hello my order was meant to be deliver yesterday but was cancelled.

Oder delayed twice. Calling CS gets cut off within 1 minute

Placed an order on Wednsday and other than a vat reciept had nothing. Was supposed to arrive yesterday and in the evening got a message saying delayed and it should be here today. still no updat/order info.Tried calling o2 from my phone, wifes phone,...

Bill payment proof

I'm looking for proof of payment for my recent June 2024 bill.I need it to show it's been paid but also show my name and address. I have the bill with my name and address and I can see in the app or website where it shows 'payment recieved' for June ...

Paper Bill

Hi - can you please remove the service and cost for paper billing for [REMOVED]. E-mail bill will be Ok from now. [REMOVED] Post Edit - Private Information [MOD EDIT: Personal and private information has been removed from this post. Please do not pos...

I need my vat invoice for my new purchase

Where do I find my vat invoice for my new purchase

eSIM

Need eSIM

other phones on my account

how do I see other phones on my account

Resolved! Check Direct Debit Billing Date

I recently changed tariff and called the support team to change the billing date for the direct debit to be the 1st of each month. I cannot see if this has or has not happened.

Cancel 500mb Data Bolt-on

Hi, I’ve added a bolt-on by mistake and want to cancel it. It’s a 500MB data bolt-on. How do I go about cancelling it please?

O2

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