Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Can’t access my data abroad

I’m in France and got plenty of data on my phone. Can’t receive or make phone call in what’s up

iPhone not working

I bought a phone from you and now it is not working for 4G and calls only work sometimes

Resolved! Replacement sim

Lost phone. Have a spare, just need a new SIM. How do I order it?

Delivery

Helloi I ordered a new phone and now the delivery is delayed. I am now not going to in at all when it is due to be delivered so can I change the delivery address to my work address?

Refund for deposit

Paid deposit was refused and waiting for deposit to come back so I can go elsewhere how long do I have to wait

Resolved! Email

Hi ther a got a email to say thanks for ur order 250mb volt double data boost , this is part of your Benefits from virgin media. Can you explain to me what this is , thanks

I paid for upfront for a contract but i wasn’t eligible to get it.

I paid for upfront for a contract but i wasn’t eligible to get it and they took my money it’s been two days i haven’t got it back.

swap to esim

Hi I will like to swap my contract to eSim. Please advice what I need to do. Thank you

O2 ruined my credit score / ombudsman

So I’ve posted on here before (about 6 weeks ago) when I realised O2 had ruined my credit score. They keep saying I’m missing payments of £5.80 on my credit score file each month. This all started when I swapped from their old system to new system. I...

Being over charged

I have two phone contracts out with you and both are £17.00 a month, I got up to date with the one phone bill on the 23rd of July when I rang the automated service and it told me how much I had to pay £51 ( which I did ) still to this day yourselves ...

O2

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