Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 111744 Views
  • 15 replies
  • 5 kudos

Problem still continues

I trying a lot of times, to fix my problems with O2, has and badly reception and no has my all 4G, and trying to ask my pac, no successful answer by O2.

Anonymous by Not applicable
  • 607 Views
  • 2 replies
  • 0 kudos

No phone signal in house on s8

Hi all. I’ve never had any issues with getting a phone signal in my house, until what seems is the last update. Now I get 4g all over my local town but can’t get anything at all I does at home! I’ve had two occasions now where my daughters school has...

Anonymous by Not applicable
  • 850 Views
  • 5 replies
  • 0 kudos

4G

I haven't had any 4G coverage for days now. Why is this? I'm now on a sim only deal since my contract ended and I'm not sure if 4G had worked since then? I'm just getting a H ?? Help

Anonymous by Not applicable
  • 730 Views
  • 3 replies
  • 0 kudos

Resolved! Capped

Hi, how can I cap my tariff so I don't go over?

Anonymous by Not applicable
  • 632 Views
  • 2 replies
  • 0 kudos

Resolved! Data issue

Hi, I'm trying to add a top up data bundle to my device but it isnt letting me due to having just upgraded by tarrif. My new tarrif doesnt start till the 12th Sep but I still need a data top up before then?

Anonymous by Not applicable
  • 598 Views
  • 2 replies
  • 0 kudos

Resolved! Expiry rules

Just bought a couple of PAYG SIMs and added the £10 top up to each of them. What is not clear anywhere what is required to keep this SIM alive after 6 months. My understanding was that it had to be a chargeable event for it to continue, whereby charg...

Anonymous by Not applicable
  • 1586 Views
  • 14 replies
  • 0 kudos

Resolved! viewing my billl

I am trying to see my bill for my daughers phone but it is not on my o2 plan could yo check this the telephone numbers are

Pauline2 by Level 1: Joiner
  • 764 Views
  • 3 replies
  • 1 kudos

Resolved! Unable to call or text

I've not been able call or text all day in the postcode area HD3 4PH. It's very important that I'm contactable at all times and restarting my device hasn't fixed this. Please can you resolve this matter immediately as I'm very unhappy about the lack ...

Anonymous by Not applicable
  • 661 Views
  • 3 replies
  • 0 kudos

Resolved! Coming to the end of a device payment

Hi, Tomorrow I finish paying off my current phone. Does this mean that I am then on a month-by-month contract? The only reason I ask is that the Pixel 2 XL has just been announced and I want to get it, but so far it only looks like Carphone Warehouse...

Anonymous by Not applicable
  • 1608 Views
  • 8 replies
  • 0 kudos

Resolved! Haven't signed CCA, changed my mind about the whole thing want to cancel but having difficulty.

Hi all, I'll try to keep this short and sweet. I ordered a new phone with a 24month CCA, chose to click and collect but after I had placed the order and it told me it wouldn't be ready to collect until October 3rd, I changed my mind and went into sto...

Anonymous by Not applicable
  • 897 Views
  • 3 replies
  • 0 kudos