Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

NOT HAPPY!!

So about a week ago or so I rang 02 and finally got through after being on hold for at least an hour or so.. Told the lady on other end was having problem with late payment due to this Covid-19 and she assured me that all customers have been given to...

Change billing date

I’m trying to change my billing date but can’t get through over the phone and can’t do it via the App. Is there any other way I can change the direct debit date?

Need Replacement SIM as faulty

Can you please advise me how to get a replacement SIM as mine is damaged. Help line doesn’t cover this issue and branches are closed.

Resolved! My bill

I just don’t know what to do as I don’t get paid until 11th may ? And my bill was due 17th April and I got a message from o2 saying be a I’m the difficult time you can now add your bill to next month if you have trouble paying it this month

New phone delayed, now I won't be able to claim free gift. Will o2 compensate?

Hi,On the 4th of April I ordered my new phone. With the phone (Xperia 5) I am supposed to receive a free 32" TV, however, on the 5th of April I received an email saying the Xperia 5 is currently out of stock and that I would be notified once my order...

O2 open question

Hi All,I was looking at getting the iPhone se using the open discount. Am I right in thinking the the discount is not for the total bill?For example, if the phone cost is £20 a month and the line rental is £10, I would only be receiving the discount ...

Payment Holiday

Been tryiing to contact payment support for the last 2 weeks but only getting an automated message about paying bills.Recently lost my job due to the current situation and ive been trying to get a payment holiday

Resolved! Still paying for an old number

Hi, My daughter got a new phone back in February 2020 and started paying from her own bank account, and cancelled her old phone which I was paying for from MY bank account. However, payment was taken in March and again in April for the old number fro...

Cancel disney+

I want to remove Disney+ from one of the accounts. For some reason it’s added to both mine & my sons. We live in the same house, so don’t need 2 subscriptions.Way to pocket extra money at a crappy time o2!

Over charged bill

I go online and pay my bills every month. I managed to pay my own mobile bill and my kids 2 tablets bill payments failed told me to contact my bank. Phoned my bank, they said everything is fine on their end to phone o2. U can imagine the hassle i had...

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