Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

incorrect charges

I was checking my O2 account in general, when I noticed a charge for 54 pence for a picture I have sent,as it is dated for today at 19.10 I looked at my phone, I did a long text (which on my contract id free) to a friend but NO picture was sent ! I h...

I am unable to call USA from UK

Call is immediately dropped. The help system says I may have a spend cap but I didn't set one and can't view or change it either in the app or on-line.

Changing number to 02

Changed my number to my 02 sim on the 2nd June, both my phone number have gone into emergency calls only old and new number but still haven't got my number changed over I called up and they said its taking longer at the moment I said how long he said...

Incoming calls displaying as unknown

have just upgraded my phone (to a Samsung s20+ 5g), had to have a new sim, and now all my incoming calls are displaying as unknown, despite numbers not being withheld.... help please!

porting number over to 02 nightmare

joined 02 this weekend. meant to have my number ported by tuesday 6pm. Sat here at 19.40 on wednesday and been without the use of either phone. 3 calls to customer services at 02. no results. Trying to get my business back up and running to prepare f...

Pay things on 02 bill

Resolved! mobiles.co.uk

so i ordered an o2 contract off of the website mobiles.co.uk and my monthly bill hasn’t transferred and i’m not getting any of the data or anything from what i signed up for and am still paying for my old sim only contract and this is the only thing ...

Phone bill paid but still been cut off

Have paid my bill it’s gone out of bank says there’s no outstanding balance on payment screen but still been disconnected

unlocking old phone to sell it

I need to sell Samsung S8 from old contract - how do I ensure it is 'unlocked'. Chat tells me to use O2 app which I don't have and cannot download as phone is offline.

Resolved! end of contract/o2 refresh

Hi, I came to the end of a contract I had with O2 via carphone warehouse back in September. Only recently I received a letter telling me I was being switched to O2 Refresh as my handset was obviously paid off and now it'll work out cheaper, almost ha...

O2

Forum Posts