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hi i have been an 02 customer for many years ,tried different devices, and the only one i have enjoyed using and have found of excellent quality ,are the one plus which i have now had 2 devices with 02 i am due for a refresh upgrade, but sadly the on...

ive never made an insurance claim,on o2 even though i have been with them for many years now,but have placed a claim,can anyone advise me on how long the whole process takes most apprecated