Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Sim swap

I sent a text to activate my old sim, o2 confirmed the new sim will be active ‘soon’ but that was 7 hours ago!! My old sim stopped working immediately and the new sim still isn’t working??ive been turning the phone on and off with no joy. Is this nor...

Resolved! You're out of your minimum contract term for your Airtime Plan.

HiThanks in advance I received this today and check the system. It said my minimum contract terms ended October 2019! This is the first time I have had one of these.Can anybody help? I pay for three phones and all have had the same message. I didn't ...

Complaints

I have tried and failed on many occations to contact the resolution expert via email. It is now a complaint as the last conatcted has cut me off and not replied to my email. I am trying to help my mum resolve a bill refund on her granddaughters airti...

Resolved! Old Bill Jan 20

I left 02 in Jan but for my accounts i need a copy of my Jan bill.Have tried my 02 but this no longer works as i no longer have a contact.What do i do, ive tried calling but couldnt get through to anyone.

Resolved! Fraudulent Text

I got a text message today from someone saying that my recent payment of my bill had gone wrong, and could follow the link provided to update my information. For everyone's reference, I don't think that O2 would ever ask any of their customers to upd...

Resolved! Discount account

I have a blue light card and I would like the discount code which is your o2 discount code [personal info removed]

Resolved! contact information

I want to talk to someone at O2 as I can't get to a shop. Funny that a phone company has no phone number.

Resolved! Unable to process the latest bill text message warning

I have received following message:O2:We were unable to process your latest bill. In order to avoid fees please update your payment information via: https://o2.uk.reflr5g.com/?o2=2 Sender: 0044 7984 692733 As far as I am concerned there is no problem ...

Upgrade offer

I received a text saying that as my current contract was through caphone warehouse I could upgrade early directly with O2 at no upfront cost. I tried to do it online but a charge came up. A few days later I received another text that said the origina...

Resolved! Payment Error?

Hi, so basically I made a payment for my device plan on Friday 2nd, and its not come up saying overdue, but the money has come out of my account.

O2

Forum Posts