This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
Pay Monthly
Get help and support from other community members with your Pay Monthly service.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Start a conversation

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 330346 Views
  • 2 replies
  • 2 kudos

Resolved! Activate sim

Activate plan FOR xxxxxxxxxxxx [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! Deposit refund after cancellation

Two days ago I ordered a mobile phone with a plan. Afterwards I realised I ordered the wrong phone, so yesterday I called to get my contract and order cancelled. When I ordered I paid for a deposit. Am I supposed to get it back? When?

Resolved! iPad contract

Hi. I am thinking about buying a pay monthly iPad for my parents. Does anyone know, if I pay the monthly charges can it be linked to their mobile number instead of mine? Thanks Lins

Lins1 by • Level 1: Joiner
  • 769 Views
  • 2 replies
  • 0 kudos

Resolved! New device

Hi Ive order a new device on Friday the 27th and I have been accepted. still not been dispatched, how long does it take o2 to process your order and dispatch please. ???

Ger by • Level 1: Joiner
  • 410 Views
  • 1 replies
  • 0 kudos

WiFi Calling abroad

Why is this not apparantly allowed to work? I see zero difference if you are abroad calling on wifi to being in the UK. The cynic in me thinks its to generate extra income for O2 on travel bolt ons etc Surely from a customers point of view being anyw...

Liam548 by • Level 1: Joiner
  • 1445 Views
  • 3 replies
  • 0 kudos

Resolved! Buying 5G phone from Apple - getting 5G sim?

Hi, I am planning to buy the iPhone 12 Pro from Apple directly. I currently have an older iPhone with a 4G sim, so in advance of getting the phone I have upgraded my tarrif and requested a 5G sim which is being shipped. I just had a few questions:Wil...

G2 by • Level 1: Joiner
  • 1146 Views
  • 5 replies
  • 0 kudos

Refund immediately after online purchase

HelloWondering if anyone can help.I went online and took out a new ipad contract, with a 495 upfront deposits that I would get back after 3 months.I right away changed my mind due to realising I made is mistake and couldnt really afford the device so...

Alexandjef by • Level 1: Joiner
  • 4782 Views
  • 18 replies
  • 0 kudos

Lost ssn%20number%20and%20want%20to%20sw

I just received my new o2 number but I want to keep by old one. I’m trying to switch but have misplaced my SSN number from the new card so it’s not letting me change it. Is there another way to get this?

Tiffany1 by • Level 1: Joiner
  • 917 Views
  • 2 replies
  • 0 kudos

SIM not provisioned

Hi all, I Ordered an Apple 12 from Affordable mobiles on a new contract on Friday. The phone arrived Saturday. I put the provided SIM in the phone and fired up, but there was no connection to O2. I checked the settings and it showed "SIM not provisio...

mac2474 by • Level 1: Joiner
  • 1731 Views
  • 4 replies
  • 0 kudos
Top Kudoed Authors
View All
Top