Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 24 replies
  • 5 kudos

Resolved! orders

Hi, I have recently received emails from you telling me that you are sending me an "order". I have not ordered anything from o2. My only recent contact was with one of your representatives who phoned to ask if I wanted to update my contract, have a n...

Mari by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Change (lower) airtime component of refresh plan, for lower ETF

Is it possible to do the following:1) Pay off remaining device fee within plan2) change to a lower airtime plan, once device has been paid off3) wait until new tarriff applied at next billing period (couple of weeks)4) pay ETF to clear account, based...

Matty_b by Level 2: Apprentice
  • 1 replies
  • 0 kudos

Billing Query

Over the last few months when I call my brother on his UK Virgin Mobile (Number starting 0745) I am being charged for the call.I phoned O2 a few months back and they assured me that it had been sorted out and the number should be counted as inclusive...

Froudy by Level 1: Joiner
  • 4 replies
  • 0 kudos

Roaming in Europe

Hi. I am over in Belgium/Holland quite frequently and today my account has suddenly "You've now hit your 50MB/£48 roaming data limit". I've only just upgraded my contract and was wondering if anyone else has had a similar issue. I called CS and they ...

philo by Level 1: Joiner
  • 16 replies
  • 0 kudos

Resolved! Contract

My contract ends in May 2019. However, does anyone know if it possible to pay off my phone now and end the contract earlier than planned? Thanks!

Toni1 by Level 1: Joiner
  • 4 replies
  • 0 kudos


How do I cancel itemised billing? I'm paperless, but I don't need to be seeing all the numbers ive contacted over the month. it's not a requirement i need. Can I request for it to be removed from my My O2?? Thanks

a222 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Why are network providers so difficult

Around September 2016 I bought a samsung s7 edge from carphone warehouse. £49 a month, unlimited everything. Every month my bill is around £52. Vodaphone is charging me for sending multiple texts in a single text message, charging me for a Multimedia...

Barton by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Viewing most recent calls

Broken phone and need to find a number I called yesterday. My O2 Bill was issued on 18th Oct and number I'm looking for was called after the bill was raised.

james27 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Sim card

My SIM has no service because it is damaged how can get connected again? I bought a PAYG si m but cannot reach customer service

Toby1 by Level 1: Joiner
  • 3 replies
  • 0 kudos