Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! View family plan

How can I view who is on my family plan

Resolved! scam request for payment

Hello has anyone received a text puportedly from O2 saying that the monthly billing for my 02 plan has failed and asking for payment details to be put in again. Obviously they wanted my bank details to enable the payments to be taken. If anyone has d...

SWAP MY SIM NOT WORKING

@Thomaso1 hoping you can help, i have an upgraded phone and new sim card and, despite requesting swap my sim online and via text i am not receiving the code...

Resolved! I paid my bill twice

Hi there I have paid my bill twice and has came out my bank twice i have paid £70.30 was only meant to be £35.15

Resolved! OLD NUMBER TRANSFER

I've tried seven times to move my old number onto my new phone, gave the PAC number and I get an email saying I've failed a security check. Can I actually phone a real person for help?

Resolved! My o2

As anyone having problems with the o2 appEvery time I log in press account and try the upgrade, buy a bolt on can’t remember the name of the other oneI get a new window saying it is not possible to view at this time try again later, this has gone on ...

Resolved! when do I get my free ear buds

when will iget the free ear buds that are supposed to come with the upgrade and still not received

Resolved! Replacement Sim

My sim appears to be damaged and no longer working. How am I supposed to contact o2 to order a replacement if I can't call them as the support pages suggest I do?

PAC CODE

I have been unable to get a PAC code, I have tried the text service, I get a response of "Hi, it's O2. There's been an issue processing your request, please try again later. Want other options? Personal accounts: go to o2.co.uk/switch or call 202 fre...

Resolved! Bolt on

If I buy a bolt on, will this be a one off or is it something you are charged for each month? Thanks

O2

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