Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

my sim card hasn't arrived ms-316672411

HI i order a sim only on the 29th of december. i still havent received it. but is saying complete on the track my order status .

Resolved! UME LTD CHARGES

MY SON HAS CHARGES FROM UME LTD ON HIS PHONE BILL. THESE CHARGES ARE £4.50 EVERY WEEK AND HE IS NOT AWARE OF WHAT THEY ARE. HOW CAN I STOP THESE CHARGES?

Very poor signal strength

Hi I live in a rural village and o2 has really been the best and most reliable provider for a longtime. We gradually made the progress from 2g right upto 4g over the years but I would say in the last 3 to 4 months I have noticed a severe drop in sign...

Termination not Completed

Hi,Long story, sorry.An audit of my bank account showed unexpected payments to O2, 3 payments when we only have 2 phones.In April phoned customer services and they identified the extra payment as being to a very old emergency phone that we had cancel...

Resolved! Keeping the same number

I changed my number over to o2 and I filled the form online and they texted me saying it will done on Tuesday 5 to January and my old phone says no service but the number hasn't been swapped over yet.

Voicemail

My voicemail facility no longer works

Resolved! eSim How can I get an O2 esim pack?

Hello there , How can I get an eSim with my02? a link etc. I couldnt find it

Hello

I don't understand the bill

Resolved! What app won’t work when on wifi

My what app won’t work when on wifi. Using an iPhone 11. Have to switch off wifi to get messages.

GDPR Breach - Merged accounts

My account has been merged with my son’s account (not by me). GDPR breach. How do I unmerge them? Tried resolving on chat and going round in circles with me being locked out one minute and then him the next. One agent insisting there is no link betwe...

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