Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

5G SIMs

Hi, I have a pay monthly account but am looking to buy an unlocked 5G enabled phone. Will O2 supply me with the correct SIM please?

Resolved! Wifi calling

I am trying to set up WiFi calling on my Samsung S20 but it is not showing anywhere on the phone. I have followed all suggestions from the Internet, it just isn't there.Logged on to MyO2 where I am told to go to device details but I cannot for the li...

Resolved! MISSED PAYMENT

I couldn’t pay full last months airtime bill nor this months but paid both device payments, talked to o2 and they said as long as you don’t mind services being closed off you can still pay what I owe and continue monthly on the 31st of dec. looked at...

Resolved! keep my number

Hi ,My pac code is correct but I cannot pass the security check. What should I write in any other information section under the online form. Any other information (max 500 characters)*???? "Validation Exception: Sorry, the information provided for ou...

Resolved! Unexpected charge

Why am I being charged for a text I RECEIVED? I didn’t know the sender and did not reply but am being charged £2.50.

Resolved! Talk to a real person?

So O2 took the payment for my bill (albeit a little bit late) but the payment was still taken from my bank. Now I've been cut off and am being harrassed for the payment, stuck behind a bot with no way to get to a real person. How do I get in touch wi...

Resolved! Allow additional extra charges

HiIt won't allow me to have any additional charges to my account (through Google Play) as its saying that the limit has been reached for extra payments to my bill. Can anyone please help? When does it reset every month?

Resolved! Changing bank details

My phone bill is paid into my mum’s bank account and I give her the money but I would like to change it so that the money is coming straight out of my bank account instead. How do I go about that?

Resolved! Smart watch

I just got a smartwatch and I have to put a sim in it, can I get a duplicate sim of my existing account or will that not work

Resolved! SIM only plans

Hello, I have been contacted by a very friendly person from O2 who helped me sign up for a SIM only contract which hasn't arrived yet, nor have I been charged anything yet, but the thing is now I would like to CANCEL this SIM only order. The reason i...

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