Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 app saying ‘payment not recieved’

Hi my o2 app has an exclamation mark on it saying ‘payment not received’ then it says I owe them £0. It went out of my bank account the last 2 months but app saying I must pay £0 by 4th of January. Anyone else had this?

Resolved! Spam text?

I have received an unidentifiable text saying the payment to my O2 account has failed, my account looks OK, do I ignore this?

Resolved! How to change my payment date

I got a phone of use an it says I have to pay 19 pound my bill but I don’t get paid till the 7th

Resolved! Payment Not Received

On the MyO2 app, it says I haven’t made a payment, but says under it ‘£0.00 will be added to your next airtime bill if full payment is not received by the 13th Jan 21’, which was the day I bought the phone, and 2 weeks ago. However when I scroll down...

Incorrect 'unlatching' code entered too many times

My elderly parents have an old O2 Samsung J3 and when the 02 contract ended towards the end of last year, they got a Vodafone SIM not realising the phone was locked to 02! When they put the SIM in and the phone asked for the unlatching/network unlock...

Resolved! Apple Watch Pairing

Hi,I want to buy my partner an Apple Watch on a Pay Monthly plan. However, when trying to buy it only allows me to select an option to pair with my own number which I don’t want to do. How do I purchase the new Apple Watch Series 6 on a contract with...

Resolved! Payment date

I want to change my payment date to the 1st of every month

Resolved! Can’t make calls

Just upgraded to a 12 with new sim - all stuff transferred no problems new phone though won’t make outgoing calls (receives them) old phone still able to make calls

Resolved! Bill

I keep getting charged extra for sync what is this?

Fraud

I found out that sometime in 2017 my ex wife took out a mobile phone contract with o2 in my name without telling me and gave the phone to her friend. I managed to cancel the contract myself sometime between September- December 2017. I paid around £11...

O2

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