Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Dispatch email

Hi, I was just wondering what time of night everyone received their dispatch emails?I ordered a tablet (existing pay monthly customer) yesterday around 4pm and I received all the legal document emails and the "Thanks for your order - it's now full st...

Resolved! Transfer Number to o2

Hello, I purchased sim only and put in my PAC and Number to transfer on the order. I have now recieved my O2 sim and activated it today. Do you know when my old number will transfer over?

Resolved! Change tariffs

Is there a phone number I can call to speak with someone..?

Resolved! Changing Number

I have just moved to O2 from another provider. When I placed order with O2 I provided my PAC so that I could retain my old number. The new O2 SIM arrived today with a new O2 number. I assumed that the necessary administration would have been complete...

iTunes

I have noticed a charge of £9.99 in my 'Purchases' area of my on-line bill to iTunes. I do not have this App, I do not have a ssubscription to iTunes (I have checked through Settings etc), so I am at a loss as to what this cahrge is for? Anybody got ...

Resolved! Can’t keep up with bills due to loss of job.

Recently I’ve been let go due to COVID restrictions in the catering industry, I’m increasingly finding it harder and harder to meet the payments for my device + plan each month.What options do I have?

Resolved! Dongle

Hi, is it possible to get a dongle which use’s my current mobile data?

Does someone from O2 work here

Anyone from O2 work here?

Resolved! New SIM card not working - no phone service for >48 hours!

Hi there Has anyone else been sent a new SIM ahead of the O2 network upgrade, only to be left with no phone service after swapping over the SIM cards and the new card failing to work? Apparently the switch to the new SIM has 'got stuck' according to ...

Resolved! Bill payments

My account says i have no outstanding bills but i keep getting letters saying i will be disconnected , waited 1 hour in a que to customer services and cannot speak to a human , so annoying any help ?

O2

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