Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Upgrade

I was told when I took this sim contact out that I would be able to upgrade to a device after 3-6 months it’s now been 6 months and my app is saying I not have to wait over another 5 months to be able to do so when it stated a few days ago I could up...

Resolved! Payment

£399

Resolved! Number piggy back

I have just had a complete stranger call me to let me know that a telemarketing company from God knows where is using my number. Is there anything I need to do to stop this happening?

Trade in reference 3104377

Can I get an update please

Resolved! O2 bill

Paid bill but been charged twice

Resolved! Lost my phone - can upgrade and get a new device but need to verify account with phone number

Hi, Title says it all. I lost my phone about a week ago and notice I have a 'free' upgrade whereby I can get a new device with a renewed contract and the old contract is paid off... So I went through the process. Asking for a new sim and all but I ha...

M & J Aquisitions (Again)

Hi, Hoping somebody can help me with this. I am currently under contract with this company on a business plan which commenced inFebruary 2019 (which was apparently an upgrade but never got a new handset, original contract was taken out in 2017), but ...

Resolved! Cancel/change order

I upgraded online but its going to take ages for order to be delivered due to the colour. Other colours in stock but I seem to be going around in circles trying to cancel/change it online. Can someone help please?

Resolved! Keep same PAYG number

Hi, I can't find a previous answer to my question. I have a PAYG sim and I want to keep this number but I want to move to a monthly contract so I ordered a monthly Sim thinking that my PAYG number would automatically transfer however it came with a n...

Resolved! SIM activation without old phone

I have just received the new iPhone 12 and need to activate my sim, however I cannot activate as I don’t have my old phone to receive the codes needed as the screen is broken (the whole reason for upgrading) Help?

O2

Forum Posts