Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Student discount

I’m struggling to add my 20% UNiDAYS discount into my monthly airtime.

Taylor14 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Closed Account Bills

Hi all, I've got a number that is now inactive and the number is no longer showing on my account so I can't access the bill. Called customer services and the phone was put down on me by the phone system due to the coronavirus-caused down-scaling of t...

riggersss by Level 1: Joiner
  • 2 replies
  • 0 kudos

Return accessory

I would like to return an accessory, how would I go about it? It states I have 14 days to do this but have been given no instructions as to where to post it.

Wendy3 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Monthly to sim only

I want to go from monthly to sim only and keep my number how do you do it online because phone lines are busy

Hayley3 by Level 1: Joiner
  • 9 replies
  • 0 kudos

call barring issues

I have a Samsung S8, within the last 3 days, I cant make any out going calls from my mobile. I get a masseage saying Call Barring is switched on. I have trued the 2 codes I know of "0000" and "1234", but still resolve. I have even done rest on my pho...

cbsoupy by Level 1: Joiner
  • 2 replies
  • 0 kudos


I cancelled my order as pay monthly, but O2 got my upfront payment, still waiting my refund. I didn’t get the phone delivery or collect. I called your customer service anybody didnt help me. I wanna refund my money and chat is offline numbers are bus...

September by Level 1: Joiner
  • 13 replies
  • 0 kudos


Hi Guys i upgraded my phone on the O2 refresh and two charges have come out of my bankl account, please could this be reviwed as no luck getting hold of anyone. Regards

refresh by Level 1: Joiner
  • 2 replies
  • 0 kudos

Not picking up data

After my phone got stolen we disabled that SIM card and ordered a new SIM card from o2 to use in my old iPhone 7 Plus. Ever since I have been able to pick up signal and text perfectly, but no matter where I go my phone will not pick up any mobile dat...

Hollie5 by Level 1: Joiner
  • 2 replies
  • 0 kudos