Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

How do you cancel your o2 contract from abroad? Calling 202 doesnt work here +online chat is busy

I’m currently abroad and want to cancel my o2 airtime monthly contract as I’m not using it here. When I go on the online chat it says all the agents are busy and calling 202 doesn’t work out here.

Can I transfer to a sim only account when my contract finishes

My contract finishes in November and I wish to go to Sim only, as my contract including buying the phone. I would stay with the same provider, but cannot go into Care Warehouse for information and help.

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I have received a new phone that comes with PAYG which is better than my current monthly tariff. Can I switch?

What’s up calls

Do you pay for what’s up calls abroad

Resolved! call baring

Just had a new pay monthly sim and it says call barring is on - cant phone out. when i put my payg sim in it is fine. I have a galaxy 8+ and there is no call baring option, anybody have any ideas

Resolved! Loyalty Bonus after Refresh Tariff Transfer

I have recently changed my tariff from 5GB to 15GB on an o2 refresh contract. Can I still reapply my family loyalty if I change tariff or can it only apply to the initial selected tariff that is taken out with the contract?In other words, if I move t...

Resolved! 4G no longer working after adding a bolt-on

Hi, A couple of days ago I ran out of data during a video call, and added a bolt-on. Since doing this, I no longer have access to 4G. When I use the internet, it doesn't tell me I have no data, but simple make a little bit of progress (for example, o...

Billing Issue - Unable to Contact O2

Hi, I have received a bill for £76 along with a Notice of Full Services Restriction for a number I cancelled in December 2019.I have tried the number provided on the letter but there is no option to speak to anyone and live chat is not enabled on the...

Disney offer closes early?

Ok had an offer for Disney + Free for 6 months - ends 11th September. Had a reminder text yesterday, Thursday 10th September reminding me I could still get the offer if I text "Disney" before middnight tonight, Friday. So did just that, Text "not del...

Regarding my student discount offer

HeyyI am your O2 customer . I purchased a aplle iphone 11 pro from your store and when i purchase your worker told me that you are eligible for discount because you Are student but now i have my unidays id also code i have n how can i aplly for disco...

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