Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Contacting O2 and Canceling Insurance

HI there, Can someone please advise how to cancel my phone insurance without having to call O2?I am now in Australia and have paid my handset off completely. I still have my UK number but put it to the lowest plan possible and am still being charged ...

Resolved! Cancel

If I pay off my device plan, cna I cancel my airtime bill at any point?

No service

Hi, I payed for an early upgrade yesterday. Ever since I have had no service. I opted to not have a new sim. My current sim no longer works in either my old phone or new. Also when people call me they are greeted with a message saying number not reco...

Samsung delay £50 credit

O2 are now denying knowledge of the £50 credit to the bill and the fact the message was sent!Tried calling but getting nowhere.The response I am getting is I have checked the details and see that a notification was sent that the delivery charges can ...

Resolved! O2 Open invalid

Hi all,I’ve just upgraded my device, admittedly it was last night so this may be too soon, I can see in my O2 that everything has switched over to my the new contract. I’ve tried to apply my O2 Open discount but it’s saying that it’s invalid as the c...

Resolved! Cancelling a fully paid contract

I have a contract that I took out a few years ago, unfortunately I lost the phone. I have since paid off my contract fully and would like to cancel the airtime plan but in order to do this I have to enter a code for a text that has been sent to said ...

12 month sim only contract

I have 5 months left on a Sim only contract, will I have to pay the last 5 months if I leave O2? many thanks.

Resolved! How long does a credit check take?

I have a notification on the app telling me my order has been cancelled but I haven’t received any email telling me so can I still expect my order to go through seeing as I previously received an email that my order was received

Resolved! disney+ - 2 subscriptions showing on screen

I upgraded my phone yesterday and it asked me to readd Disney+ as an extra. Today I have had my confirmation that the old extra of Disney+ has been cancelled and the new one from the upgrade ready to go. I have gone onto Disney+ to activate. Firstly ...

Resolved! Late payment

I am late paying my bill as my payments messed up and direct debit didn’t go through. Can I please set up a promise to pay and have my services turned on please as it’s a necessity. Thank you

O2

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