Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Signing to my account

PLEASE PLEASE I need some help. My husband's mobile is in my name but he needs his phone to be unlocked. We can't request this as we can't access his account. When we click on forgotten password it says we need to contact customer services which we'v...

Resolved! My order

Just wondering why it is taking so long to review my order

Porting a number from o2

My husband ported his number to o2 from BT. Received phone yesterday but he is still on a temporary number and his old phone still on BT?

Resolved! since renewing my monthly sim contract i cant send MMS

I cant send MMS since renewing on my i phone 5c since renewing my contract last week

Resolved! My account is mixed up with my husband’s

When I look at MyO2 account, it has my phone number at the top, but all the rest of the info is for my husband’s phone, his device plan and airtime contract (I think). So can I just take my sim out of this phone and put it into his phone, and vice ve...

Resolved! Switching Sim only sim from android to iPhone.

If I have a sim only contract with an android phone, will I be able to buy a new iPhone and just move the sim over if the sim is the correct size? Any help is appreciated.

Fault with the loudspeaker

The loudspeaker doesnt work when you press the button whilst in conversation.

4G signal but internet is not working!

I upgraded my phone on Monday but phone was faulty and changed back to old SIM card and phone. But internet is not working but says I have 4G signal. I have tried tons of different things and talked to 10 different people in 02 but No1 is helping or ...

Change my mind about sim only

Hi there, I recently changed my mind about my sim only deal and would like to go for £10 for 6months then £20 100gb sim only deal deal can this done without cancelling completely and sending the sim back? Also can I change it online I'm within the 14...

Airtime cancellation

I have fully paid my iPhone phone plan this gone December 2020. Mid december, I requested for the Airtime for the phone to be cancelled (cancelling the contract) because I am not using it anymore. Can you tell me why I was billed again for the month ...

O2

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