Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 20 replies
  • 5 kudos

Resolved! Over charging

I have a SIM.only contract of £15 per month each month it's £30 double each month I ring o2 they say I have been getting txt for which i haveto stop back i have explained i am.not getting any txt they then said finally last month they would block the...

Resolved! O2 Travel

I am currently in the United States. I travelled here on Nov 9th. I have just received notification of my latest bill and find a daily charge of £4.16 adding up to £104.I do not recall ordering this service, and have only used the phone sparingly for...

MartynW by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Complaining about loss of all services 06 DEc 18

The hassle caused by the complete loss of both network and internet for the duration of the working day on the 06 Dec 18 in unquantifiable my question is what is O2 going to do to compensate loyal customers?

TimR by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Compensation

Is everyone on o2 automatically being compensated for the loss of phone and internet yesterday?

Smith by Level 1: Joiner
  • 15 replies
  • 0 kudos

Resolved! Compensation

How are some pay monthly customers getting more than 2 days money? Surely everyone should be getting the same?

Smith by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! no network

I would like to know what is being done about no network

ktay by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Data disaster

Will customers be compensated automatically.?

Jannieash by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Still cant access my sites

Since thee collapse yesterday and fix this morning I still cant acces s my banking, email and so on, anyone else the same??

Resolved! 02

Hi i just wanna know can you cliam for 02 bring down i got told that if you are on 02 then that you can cliam

Aimie by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Fault with internet and phone line and loss of communications on 6th Dec 2018

I would like to make a complaint about the loss of internet and communication error with my mobile phone line on 6th December 2018. Several people attempted to call me and simply got the message that my phone was switched off, when in fact it wasn't....

LorraineS by Level 1: Joiner
  • 3 replies
  • 0 kudos