Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Charge for 'messages'

Hi, I just received my 2nd bill and I've had £1.95 added for "messages"I have unlimited texts in my plan, does anyone know what type of text message causes these charges so I can avoid them?

Resolved! Sending Text Messages To Ireland from UK

Hi, Its recently came to my attention that messages that ive been sending to a phone in Ireland have not been recieved but O2 are still charging me for sending them... I was just wondering really if this was an issue with anyone else, I generally don...

Resolved! O2 open

I took out a new upgrade at the end of dec, there’s a current discount of 6 months free airtime. Can I still apply my discount after the 6 mouths or opt out of the free airtime promotion as I was get more discount with my 25% for working for Whitbrea...

Resolved! Pay monthly

Hi my daughter has a pay monthly phone and her I watch is connected to it, her dad has bought her a new phone for her birthday can I pay off her phone and get a sim only tariff that I can connect to her I watch?

Resolved! Number porting problems

Purchase 2 new O2 sum cards and can’t port across numbers from Sky. O2 auto bot just ends every telephone call and website say ‘oops soo went wrong - call us’. Trying to speak via Twitter but without success. What can I do!

Resolved! Upgraded early - Do I still pay old airtime bill?

I’ve just ordered a new phone after paying off my device plan. My bill would’ve been due to go out on the 29th - will I still pay the old airtime bill on the 29th or will my next payment be 14 days after the start of my new contract? Basically when w...

WiFi Calling disappeared

Today came the Official Update to Android 11 on my Samsung Galaxy S20 Ultra. How sad and surprised I was that after the update the WiFi Calling function disappeared !!! On Android 10 it was and after the upgrade to Android 11 it disappeared !! О2 UK ...

Resolved! Transfer contract

Hi im just wondering if I am able to transfer a contract to someone else as they are the ones using it?

Resolved! Upgrades

If I take out a 36 month contract, what is the minimum term before you become eligible for an upgrade?

Resolved! Galaxy s21 ultra pre-order

Hi,Not sure if anyone has done this but I accidentally made an error when doing my pre order for the galaxy s21 ultra.I selected the 256gb model from the screen but fat fingers must have changed it back to 128gb.I've placed the order and then I notic...

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