Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Resolved! TalkTalk moved me to O2

Dear team, TalkTalk moved me to O2, I need a phone for your sim, I will go to Wandsworth O2 store to pick and collect the phone. Then I will have my debit card. Sony Xperia L1 has been shown to be there on Tuesday. I will be there by the end of the d...

Resolved! Mobile data code

I have a HTC One M8 and can’t get mobile data on it for using the internet while away from home. I have tried all the suggestions but still not managed it. Does anyone know how? I tried O2s new ANP list but doesn’t work. Thanx

Serynr by Level 2: Apprentice
  • 10 replies
  • 0 kudos

Resolved! New iPhone delivery

How do you know if your order is being processed and delivered after your first confirmation email

Resolved! Direct debit

Just looking for some info.. i payed my full bill manually before cancelling direct debit so it didnt take two payments and now ive set up a new direct debit so it saves me paying manually but will this effect my billing if i wanted to take out anoth...

Ryan1 by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! iPhone XS Max

Just a quick question - would the new iPhone XS Max on O2 come unlocked?I know it can be unlocked for free, but I’m wondering whether it would come unlocked directly?Looking to use the phone abroad on holiday this weekend and therefore would like to ...

ajavaid92 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Cancel monthly payment

I bought Spotify through my O2 bill what a rip off from spotify ...anyway trying to cancel any future automatic payment as they will not refund me. I don't seem to find how to do so on my O2 app

Cp by Level 1: Joiner
  • 8 replies
  • 0 kudos

Resolved! itemised billing

Hi, is there a way to see itemised history of calls ojn your O2 bill? Iphone call history only goes back a month

Claire by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Cancellation of sim only contract

So i’ve had my iphone SE for two years and it’s broken now just a few days after I finished paying for the contract, it’s now broken and I’ve recently changed my tariff and I’ve now entered a twelve month sim only contract, I want to know if I upgrad...

Joey12 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Overcharging

Am paying for 15G data, unlimited calls, unlimited texts. This is contracted at £48. I am being now charged over £90. The person on the online chat tells me this is for calling Ireland from the U.K. as U.K. is not in Europe? Surely this is wrong? I h...

lorraine by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! When to switch to Sim Only?

I’ve called customer services twice and both times I’ve had a different answer. My contract ends on the 12th of October but my monthly allowances (data,mins,etc) restart 26th of every month. To avoid overpaying, 2 bills, overlapping, etc, when should...

mahj by Level 3: Thinker
  • 7 replies
  • 0 kudos