Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 116344 Views
  • 24 replies
  • 5 kudos

Resolved! Returns

Hello, I bought a pay monthly iPad and unfortunately it was dead out of the box. Contacted customer service who sent a replacement out next day for the doorstep swap. I got the iPad packaged up and labels printed. Dhl arrived with the new iPad today ...

Paddy3 by Level 1: Joiner
  • 936 Views
  • 5 replies
  • 0 kudos

Resolved! ##002# call forwarding error

I had call forwarding on for a while, when I wanted to turn it off the call forwarding section in settings has always disabled displaying, 02 sent me a code by text ##002# but there's is an error which says connection problem or invalid MMI code, My ...

Corsair by Level 1: Joiner
  • 10388 Views
  • 7 replies
  • 0 kudos

Resolved! Nuisance text and charges

Our son has a mobile like thousands of other teenagers and his account is under his mums name. Recently we became aware he was getting charged for services he hadn’t been subscribing to! The wife contacted O2 and they said they have dealt with the pr...

Cplittle by Level 1: Joiner
  • 668 Views
  • 6 replies
  • 0 kudos

Resolved! Direct Debit

I'd like to re-set and change my monthly direct debit, does this have to be done over the telephone?

Resolved! Call Barring

Last weekend I travelled to Malta on landing I received a text saying my minutes text and data were included in my monthly package.I have a Samsung S9When I tried to make a call, I was informed that I had Call Barring activated.I checked in settings ...

Tezbedz by Level 1: Joiner
  • 892 Views
  • 2 replies
  • 0 kudos

Resolved! Change billing date

Hi,I wish to change my direct debit date. How do I do this?Bev

BMcG by Level 1: Joiner
  • 3406 Views
  • 3 replies
  • 0 kudos

Resolved! Next due bill for phone

Hello please could you tell me when and how much my next bill will be? thanks

Richie19 by Level 1: Joiner
  • 1351 Views
  • 3 replies
  • 0 kudos

Resolved! Bill higher than expected

Hi, could you tell me why I have been charged £58.20 this month when my bill should be much lower than that? I have had a discount applied 25% off but I am unsure whether it has actually been applied. I think my bill is suppose to be £36.

Resolved! Lost mobile

Hello, I lost my mobile last night. I think I’m insured ?