Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Switched my phone from a galaxy S7 to an S10 lite and sim isnt recognised

Hi all. I've just purchased a refurbished S10 lite (unlocked) and when I move my sim from the S7 to this it Isn't recognised - any idea on how I resolve this please??

Resolved! Transfer of a number

Hi. I am new to O2 I gave my PAC number when I signed up. I received and installed the new SIM card. My old number has not been transferred. Is there anything else I have to do? (I can't find out anything about the status as I have tried using 202 bu...

Resolved! Scammers are at it again

Hello,You probably already know this but I thought I would inform that I received a scam text which I know for sure as somebody who is a IT Security Analyst the text is fake.It looks like the scammer last are at it again sending out messages telling ...

Resolved! Cut off

I was cut off as was late paying my bill. I have now paid it and I am still cut off. When will it be back to normal

Resolved! Device problem

My iPhone is less than two months old and screen keeps freezing, help

Resolved! My bill

Why is my bill this month cost more for me and my wife and son it cost £73

Resolved! 'public phone number' on my current O2 account

I have an O2 monthly account for my IphoneI also run a top up 'burner' phone as I need a phone number I can advertise on my websiteIs there a way to add a second phone number to my current O2 account so I don't have to carry around 2 phones and worry...

Resolved! Scam email

I've got an email asking me to reset my password by clicking on a link, is this a scam. If not why do I have to do it.

Resolved! New number

HiI’m thinking of upgrading can I get a new number when upgrading? Also can I change my old sim in my old contract phone to pay as you go keeping the old number? Thank you

Resolved! Sim swap

So this is a long one so please bare with me..I got my new contract phone on Wednesday the 21st July.. requested a sim swap the next day so i could keep my old phone number. Was told it would be complete by the next day (Friday) It’s now Monday and i...

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